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Customer Experience Officer / Call Centre Agent at Phillips Outsourcing Limited

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View Jobs at Philban Consulting Limited
Full Time Jobs
Lagos
Posted 8 months ago

Job Title: Customer Experience Officer / Call Centre Agent

Activities

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.

Candidate Profile

  • B.Sc / HND qualification ONLY Graduate.
  • At least 2 years experience as a customer experience specialist, or a similar customer support role
  • Candidate must be willing to work on shifts
  • Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
  • Requirements:
  • Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
  • Candidates must reside in Onipanu and its environs is a MUST
  • Candidate must be willing to work weekends.

Application Instructions:

The application deadline is 28th October 2024. Therefore qualified and interested candidates should send their CV to: [email protected] using the job title as the subject of the mail.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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