Team Lead, Operations Assurance at Interswitch Group

Job Title: Team Lead, Operations Assurance

Activities

• Lead, mentor, and develop a team of operations assurance analysts, fostering a culture of collaboration, accountability, and continuous improvement.
• Set clear performance goals for the team, provide regular feedback, and conduct performance evaluations.
• Coordinate the team’s activities and workload to ensure timely and efficient completion of tasks and projects.
• Monitor and assess the effectiveness of operational processes, identifying areas for improvement to enhance quality, efficiency, and reliability.
• Develop and implement frameworks for continuous monitoring and assurance of operational performance.
• Ensure that all operational activities comply with internal policies, industry standards, and regulatory requirements.
• Lead initiatives to address operational issues, working closely with cross-functional teams to implement solutions and improvements.
• Identify, assess, and manage risks associated with operational processes, implementing mitigation strategies to minimize potential impact.
• Ensure the team adheres to compliance requirements, maintaining up-to-date knowledge of relevant regulations and industry standards.
• Conduct regular audits and reviews of operational processes to ensure compliance and identify areas of risk.
• Lead the analysis of operational data and trends to identify problems which when resolved result in process optimization and efficiency gains.
• Work with stakeholders to design and implement process improvements that enhance operational performance and reduce costs.
• Promote a culture of continuous improvement and risk/assurance awareness within the team, encouraging innovation and the adoption of best practices.
• Prepare and present regular reports on operational performance, risks, and compliance to senior management.
• Communicate effectively with stakeholders across the organization to ensure alignment on operational goals and priorities.
• Serve as the primary point of contact for operational assurance issues, providing expert guidance and support as needed.
• Contribute to the development of the operations assurance strategy, aligning team goals with broader organizational objectives.
• Lead the planning and execution of operations assurance projects, ensuring alignment with strategic priorities and timely delivery of outcomes.
• Stay informed about industry trends and emerging technologies, applying relevant insights to the operations assurance function.

Candidate Profile

• Candidates should possess a B.Sc or B.Eng. in Computer Science / Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
• Must have 4 – 6 years experience
• SQL scripting skills
• ITIL knowledge/certification
• Leans Six Sigma certification
• Intermediate understanding of Project management principles is also a plus
• Advanced Understanding of SQL
• Intermediate Understanding of Electronic funds transfer processing
• Intermediate Understanding of operational risk management and compliance requirements.
• Intermediate Understanding of Operations around Interswitch’s products
• Data analysis
• Fintech Backoffice Operations.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”