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Operations Assurance Analyst at Interswitch Group

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View Jobs at Interswitch Group
Full Time Jobs
Lagos
Posted 9 months ago

Job Title: Operations Assurance Analyst

Activities

  • Monitor daily operational activities to ensure compliance with internal standards, customer service agreements (SLAs), and regulatory requirements.
  • Develop and generate regular reports on key performance indicators (KPIs) to track operational completeness/accuracy and identify any gaps or areas for improvement.
  • Analyze data from various operational processes to assess performance trends and recommend necessary improvements.
  • Identify potential risks or bottlenecks in operational processes and propose solutions to mitigate them.
  • Collaborate with relevant teams to implement corrective actions and ensure operational risks are managed effectively.
  • Ensure compliance with all industry regulations and internal policies, escalating compliance issues as necessary.
  • Review and audit operational processes to identify inefficiencies, areas for optimization, or process failures.
  • Participate in process improvement initiatives, such as automation or streamlining procedures, to enhance operational effectiveness.
  • Work closely with process owners to document standard operating procedures (SOPs) and maintain process documentation.
  • Incident Management & Root Cause Analysis:
  • Investigate and analyse operational incidents, identify root causes, and recommend corrective actions to prevent future occurrences.
  • Collaborate with internal stakeholders to resolve issues promptly and ensure that any operational disruptions are minimized.
  • Work closely with internal departments such as IT Governance, Operations delivery, Internal control, and compliance to ensure smooth operation across functions.
  • Provide regular updates and reports to line manager on operational performance and issues requiring attention.
  • Ensure that all operational activities comply with industry regulations, company policies, and best practices.
  • Stay updated on changes in regulations and ensure that the necessary adjustments are made to maintain compliance.

Candidate Profile

  • Candidates should possess a B.Sc or B.Eng. in Computer Science / Business Information Technology with relevant experience/certifications in EFT payments and Fintech Product Operations is required
  • Must have 0 – 2 years experience
  • SQL scripting skills is a plus
  • ITIL knowledge/certification is a plus
  • Leans Six Sigma certification is a plus
  • Basic understanding of Quality and Process Assurance principles is also a plus.
  • Basic Understanding of SQL
  • Basic Understanding of Electronic funds transfer processing
  • Basic Understanding of Operations around Interswitch’s collections and disbursement products
  • Troubleshooting and Data analysis
  • Quality Management fundamentals.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”

Job Features

Job CategoryAnalyst/ Quality Control Jobs

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