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Customer Experience Associate (Fashion House) at a Luxury Fashion Brand – WorQulture

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View Jobs at WorQulture
Full Time Jobs
Lagos
Posted 8 months ago

Job Title: Customer Experience Associate (Fashion House)

Activities

  • Respond promptly to customer inquiries and complaints, and address customers’ complaints, concerns, and feedback with empathy and professionalism.
  • Provide accurate information about products, pricing, availability, and promotions.
  • Assist customers in placing orders, processing payments, and tracking shipments.
  • Investigate order discrepancies, shipping delays, and product issues to provide timely
  • resolutions.
  • Collaborate with other departments, such as logistics and quality control, to resolve
  • customer issues effectively.
  • Stay updated on product features, materials, sizing, and care instructions to assist customers
  • accurately.
  • Offer personalized recommendations based on customer preferences and style preferences.
  • Process orders, exchanges, returns, and refunds accurately and efficiently.
  • Ensure order accuracy, including verifying item availability, sizes, and colours before
  • processing.
  • Coordinate with warehouse and fulfilment teams to expedite orders and minimise shipping
  • errors.
  • Follow up with customers after purchases to ensure satisfaction and gather feedback.
  • Identify opportunities to upsell or cross-sell products based on customer needs and
  • preferences.
  • Maintain accurate records of customer interactions, inquiries, and resolutions using CRM
  • software or databases.
  • Generate reports on customer service metrics, such as response time, resolution rate, and
  • customer satisfaction scores.
  • Assist with administrative tasks, such as updating customer profiles, processing paperwork,
  • and filing documents.
  • Act as a brand ambassador by promoting new collections, promotions, and brand initiatives
  • to customers.

Candidate Profile

  • Minimum of a Bachelor’s degree in any related field.
  • Minimum 1-3 years experience in retail fashion in a customer service role
  • Previous experience in customer service, preferably in the fashion industry or retail environment.
  • Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
  • Proficiency in using CRM software, Microsoft Office suite, and other customer service tools.
  • Strong attention to detail and accuracy in order processing and data entry.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Flexibility to work weekends.
  • Passion for fashion, trends, and luxury brands, with a keen eye for style and aesthetics.

Application Instructions:

The application deadline is 29th October 2024. Therefore qualified and interested candidates should send their CV to: [email protected] using L&D as the subject of the mail.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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