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Customer Operations Lead at Zipline Nigeria

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View Jobs at Zipline Nigeria
Full Time Jobs
Bayelsa
Posted 9 months ago

Job Title: Customer Operations Lead

Activities

  • Develop and implement a nest or country-based customer engagement strategy that is aligned with the nest or country’s programs and goals.
  • Build and maintain strong relationships with local community stakeholders such as municipal council members and tribal leaders.
  • Maintain ongoing relationships with local military and law enforcement to enable ongoing flight operations and nest access.
  • Execute and host blood drives to ensure fulfillment of recurring blood demand
  • Execution of relevant community-based customer events that positively impact service utilization. 
  • Lead the community entry strategy during the launch of new  Distribution Centers
  • Develop and onboard new delivery drop-off locations through consideration of ideal topographical locations and site demographics. This includes the justification for the need for new delivery sites.
  • Train, mentor, and generally support health care workers at Zipline delivery sites in the use of Zipline services
  • Proactive outreach to health facilities and communities where we operate to grow service utilization. 
  • Onboard new health facilities and health facilities workers
  • Drive Operational Efficiencies that impact our local communities:
  • Collate and analyze community and health-based customer insights that feed into operations strategy.

Candidate Profile

  • 2 years Plus Work experience within the health sector and stakeholder engagements with a proven track record.
  • You have significant prior experience working with hospitals, pharmacies, or medical supply chain – Operations management, with a good understanding of operational KPIs and data management.
  • You have significant prior experience in the field, working with local communities to both understand their needs and drive the utilization of new programs 
  • You can communicate effectively (verbally and in writing) and are comfortable speaking in front of large groups
  • You have experience building strong, high-trust relationships with internal teams and external stakeholders
  • You are detail-oriented and have experience organizing successful in-person events for large groups
  • You have the grit, resourcefulness, and resilience to thrive in novel, uncertain, and constantly changing business and regulatory environments
  • You believe deeply that access matters, and that we can and will provide access to essential medical supplies for every person on the planet 
  • You can communicate proficiently in English and a local dialect within Cross River State.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”

Job Features

Job CategoryOperation Officer

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