Customer Operations Lead at Zipline Nigeria

Job Title: Customer Operations Lead

Activities

• Develop and implement a nest or country-based customer engagement strategy that is aligned with the nest or country’s programs and goals.
• Build and maintain strong relationships with local community stakeholders such as municipal council members and tribal leaders.
• Maintain ongoing relationships with local military and law enforcement to enable ongoing flight operations and nest access.
• Execute and host blood drives to ensure fulfillment of recurring blood demand
• Execution of relevant community-based customer events that positively impact service utilization. 
• Lead the community entry strategy during the launch of new  Distribution Centers
• Develop and onboard new delivery drop-off locations through consideration of ideal topographical locations and site demographics. This includes the justification for the need for new delivery sites.
• Train, mentor, and generally support health care workers at Zipline delivery sites in the use of Zipline services
• Proactive outreach to health facilities and communities where we operate to grow service utilization. 
• Onboard new health facilities and health facilities workers
• Drive Operational Efficiencies that impact our local communities:
• Collate and analyze community and health-based customer insights that feed into operations strategy.

Candidate Profile

• 2 years Plus Work experience within the health sector and stakeholder engagements with a proven track record.
• You have significant prior experience working with hospitals, pharmacies, or medical supply chain – Operations management, with a good understanding of operational KPIs and data management.
• You have significant prior experience in the field, working with local communities to both understand their needs and drive the utilization of new programs 
• You can communicate effectively (verbally and in writing) and are comfortable speaking in front of large groups
• You have experience building strong, high-trust relationships with internal teams and external stakeholders
• You are detail-oriented and have experience organizing successful in-person events for large groups
• You have the grit, resourcefulness, and resilience to thrive in novel, uncertain, and constantly changing business and regulatory environments
• You believe deeply that access matters, and that we can and will provide access to essential medical supplies for every person on the planet 
• You can communicate proficiently in English and a local dialect within Cross River State.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”