IT Support Specialist at HR-Aid Consults

Job Title: IT Support Specialist at HR-Aid Consults

Activities

• Provide first and second-level IT support to staff, both remotely and on-site.
• Diagnose and resolve hardware, software, and network issues across multiple platforms (Windows, macOS, and Linux).
• Assist in the installation, configuration, and maintenance of IT equipment, including laptops, desktops, printers, and other peripherals.
• Manage and troubleshoot email, internet, and other essential communication tools.
• Maintain and support local area networks (LAN), wide area networks (WAN), and wireless networks.
• Assist in monitoring network performance to ensure a smooth and uninterrupted service.
• Troubleshoot network connectivity issues, including wireless, switches, and VPN access.
• Assist in data backup, recovery, and disaster recovery planning.
• Implement and maintain security policies, such as access control and system security patches.
• Collaborate with the IT team to maintain a secure IT environment and ensure compliance with organizational security policies.
• Manage hardware and software inventory, ensuring timely updates and replacements when necessary.
• Assist in the procurement and setup of IT resources for new hires.
• Liaise with third-party vendors for software updates, hardware repairs, and support.
• Maintain accurate documentation of system configurations, changes, and troubleshooting procedures.
• Report IT-related issues, work progress, and resolution status to the Admin Manager.
• Provide training to end-users on new software, security protocols, and general IT practices.
• Create and maintain user-friendly guides and documentation to assist employees with common technical issues.

Candidate Profile

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven IT support experience in a corporate or technical environment.
• Strong understanding of IT systems, hardware, and software troubleshooting.
• Familiarity with network technologies, including LAN, WAN, and VPNs.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to explain technical concepts to non-technical users.
• Age range: 21-30 years
• Proximity: Candidates staying on the island are preferred.

Application Instructions:

The application deadline is 5th November 2024. Therefore qualified and interested candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.