Head, CX Strategy, Insights and Governance at First Bank of Nigeria Limited

Job Title: Head, CX Strategy, Insights and Governance

DUTIES & RESPONSIBILITIES

• Provide subject matter expertise on technology and data-driven business solutions, leveraging best practices from externally and internally derived insights to drive positive value for customers.
• Serve as resource member across all CX related projects driving adherence to timelines, milestones, and cross functional collaboration for successful implementation.
• Plan and manage EMC meetings, schedule, cascade action points and stakeholders’ collaboration.
• Work with stakeholders to identify CX improvement initiatives to drive implementation.
• Drive coordination of First Customer activities across the bank to drive adoption, value realization etc.
• Instruct new users on the application and train existing users on best practices & new functionality.
• Develop, deploy, and maintain training materials and programs on First Customer.
• Manage the proper analysis of customers’ data on product uptake and usage across all products to establish customer engagement opportunities for internal process or product reviews.
• Creation and management of an integrated insights capability.
• Execute the annual retail customer re-segmentation. 

JOB REQUIREMENTS

EDUCATION

• MBA or any advanced degree in business, computer science or information studies
• BSc in Statistics, Mathematics, Engineering, Finance, Business Science, Informatics, or any numerate discipline

EXPERIENCE

Minimum experience – 10-years relevant experience in the Banking or other relevant Industry.

Application Instructions:

The application deadline is 6th November, 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://www.firstbanknigeria.com/