Head of Operations (Address Verification) at Moniepoint Incorporated

Job Title: Head of Operations (Address Verification)

Activities

• Lead, mentor, and manage the team of field agents and business relationship managers responsible for physical address verifications.
• Develop and implement operational training programs to ensure team efficiency and compliance with internal processes.
• Set and monitor performance metrics for the verification teams, ensuring high productivity and service quality.
• Design and implement streamlined processes for physical address verification, ensuring they are scalable and efficient.
• Ensure operations align with regulatory KYC requirements, developing solutions for potential challenges and ensuring compliance with local laws.
• Continuously improve the verification process by analyzing data, identifying bottlenecks, and implementing improvements.
• Stakeholder Collaboration:
• Work closely with the Compliance and Legal teams to ensure address verifications are completed according to regulatory guidelines.
• Collaborate with the Digital Address Verification team to ensure cohesive operations between physical and digital verification processes.
• Maintain relationships with external vendors or partners involved in physical verifications.
• Implement quality assurance programs to ensure the accuracy and completeness of physical address verifications.
• Identify risks and challenges in the verification process, proposing and implementing solutions to mitigate these risks.
• Develop a system for handling escalations and resolving verification disputes in a timely manner.
• Collaborate with the technology team to integrate verification processes with internal systems and tools, ensuring smooth operational workflow.
• Oversee the implementation of GPS or geotagging technologies to support the field agents during verifications.
• Monitor, report, and provide insights on operational metrics, including the success rate of verifications, turnaround time, and customer satisfaction.
• Prepare and manage the department’s operational budget, ensuring optimal use of resources.
• Forecast staffing and resource needs based on operational goals, ensuring the team is well-equipped to handle verification volume.

Candidate Profile

• Bachelor’s Degree in Business Administration, Operations Management, or a related field (advanced degree preferred).
• Experience:
• A minimum of 7 – 10 years of experience in operations, logistics, or field management, preferably in fintech, banking, or related industries.
• Proven experience managing large teams, including field agents and relationship managers.
• Experience working in KYC, fraud prevention, or regulatory compliance is highly desirable.
• Skills:
• Strong leadership and people management skills, with a track record of driving team performance and productivity.
• Excellent project management and process optimization skills, with the ability to design scalable operations.
• Solid understanding of KYC regulations and address verification processes.
• Data-driven mindset, with the ability to analyze metrics and drive continuous improvements.
• Tech-savvy, with experience using operations management software, CRM tools, and reporting systems

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://moniepoint.com/careers