Operations Manager – Hospitality at Phillips Outsourcing Limited

Job Title: Operations Manager – Hospitality

Activities

• Hire qualified personnel according to standards
• Organize and coordinate operations to ensure maximum efficiency
• Supervise and evaluate staff
• Ensure supplies and equipment are adequate in quantity and quality
• Handle customer complaints when necessary
• Assist in pricing products or services
• Assume responsibility of budgeting and monitoring expenses
• Enforce adherence to regulations and quality standards
• Ensure all records are kept properly and consistently
• Review and prepare reports for senior management.

Candidate Profile

• Candidates should possess a BSc / BA in Hospitality Management
• Proven experience as hospitality manager
• Hands-on experience in customer service or sales
• Solid understanding of hospitality procedures and best practices
• Knowledge of quality standards (e.g. ISO)
• Proficient in MS Office and relevant software (e.g. ERP)
• Excellent organizational and leadership skills
• Outstanding communication (verbal and written) and interpersonal skills
• Problem-solving aptitude.  

Application Instructions:

The application deadline is 11th November 2014. Therefore qualified and interested candidates should send their CV to: [email protected] using the job title as the subject of the mail.