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Customer Support Associate at Roqqu

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Full Time Jobs
Lagos
Posted 7 months ago

Job Title: Customer Support Associate

Activities

  • Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
  • Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
  • Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
  • Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions. Ensure compliance with data protection and privacy regulations in handling customer information.
  • Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Candidate Profile

  • Bachelor’s Degree in Business Administration, Finance, or related field preferred.
  • Minimum of 2 years of experience in banking operations.
  • Experience with account reconciliation and financial transactions.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
  • Exceptional problem-solving skills and attention to detail.
  • Commitment to providing outstanding customer service and building positive customer relationships.

Application Instructions:

The application deadline is 7th November 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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