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Operations Analyst – Graduate Level at the Place (Smackers Limited)

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View Jobs at The Place (Smackers Limited)
Full Time Jobs
Abuja
Posted 8 months ago

Job Title: Operations Analyst

Activities

  • Collect and collate operational data from multiple responses and reports, identify patterns advise manager of findings and recommend solutions
  • Review, analyze and act on key negative customer and compliance audit feedbacks. This may result in: update to our strategic tasks list/structure, update to detailed process training materials, and creation/update of a project
  • Collaborate with relevant multidepartment to review and agree best approach for performing new or existing processes
  • Technology/Tools/Equipment/Utensils Standardization:
  • Conduct extensive research incorporating the 5Ms (Man, Machine, Material, Method, Money) to enhance Front of house operational efficiency.
  • Analyze data to determine branch adoption of standard procedure and tools for restaurant operations
  • Corporate Client Engagement
  • Liaise with corporate customers to manage and deliver on customer needs including process cost breakdown, invoice, resolving customer concerns etc.
  • Develop and review draft proposals and contracts to new and existing contracts
  • Collaborate with finance department to keep corporate accounts balanced
  • Compliance Audit Visit
  • Develop and be updating branch restaurant audit/ visit plan based on ongoing risk rating
  • Visit branches to detect and address restaurant issues, standardize and check for compliance to defined processes: equipment, staffing. Update location score and communicate findings to appropriate people.
  • Recommend appropriate post-visit action and drive implementation
  • Training and Development
  • Train and guide experienced Restaurant Operations Staff to mentor new branch staff
  • Oversee the documentation and implementation of training materials and help track staff progress.
  • Develop training guide for experienced staff to prepare them for milestone leadership roles
  • Policy and operations Manual review and documentation
  • Support development, review and documentation of restaurant policies and operations manual
  • Champion and support various projects that enhances and supports incremental and continuous improvement in the front of house
  • Support change management endeavors from central level to distil and implement at branch level
  • Develop and implement cost control strategies.
  • Support new outlet setup by reviewing staffing needs (based on menu), FOH equipment requirements/layout and liaising with relevant department for execution.

Candidate Profile

  • B.Sc Degree with a minimum of a second-class upper rating in any discipline (business administration, management, science, engineering/technology or related field are preferable).
  • Intermediate to High Proficiency in Microsoft Office Applications (Outlook, Word, Power point and Excel)
  • Exceptional verbal and written communication skills
  • Good analytical and critical thinking
  • A self-starter and a team player with high levels of drive and energy.
  • Must possess a high level of integrity, determination and personal commitment.
  • Strong attention to detail
  • Must be able to work with minimal supervision
  • Good interpersonal skills to work with different management levels
  • Strong business acumen
  • Must not be more than 26 years old.

Application Instructions:

The application deadline is 8th November 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”

Job Features

Job CategoryOperation Officer

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