Onboarding Specialist (Remote) at Reliance Health

Job Title: Onboarding Specialist (Remote)

Activities

• The onboarding specialist will be responsible for the client onboarding experience, ensuring that clients have a memorable start to their journey with reliance health, and will manage the sales administration role.
• They will play a key role in overall customer satisfaction, ensuring that clients are equipped with all that is required to take full advantage of their health benefits.
• Manage the onboarding process for new clients, ensuring compliance to defined processes.
• Identify opportunities to streamline and improve the client onboarding process.
• Collaborate with internal teams to implement enhancements and optimize efficiency.
• Manage a team the sales administration function/team, required for offline onboarding
• Analyse data on key corporate retention metrics and provide regular reports.
• Track premium collection to ensure the team is within set targets monthly; audit the commitment letter tracker to ensure compliance.
• Track progress and ensure compliance with the timelines for implementation of the corporate retention plan.
• Liaise with operations to ensure all operational needs within the team are promptly met.
• Identify challenges pertinent to the retention team and liaise with other departments to address the challenges ensuring smooth operational flow within the team.
• Manage periodic projects/events as required by the retention team.

Candidate Profile

• Must be based in Lagos
• B.Sc / HND
• Minimum of one year experience in Corporate Retention or a similar role.
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Strong project management skills
• Ability to work in a team environment.
• Work alongside & learn from best-in-class talent
• Join a market leader within the Insurance space
• Attractive Salary & benefits
• Unlimited leave days
• Fantastic work culture
• Work and learn from some of the best in the industry
• Great work-life balance.

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy

Website:
Official Job Website: https://getreliancehealth.com/