Customer Service Representative (Graduate Trainee) at Careers Verified Limited

Job Title: Customer Service Representative (Graduate Trainee)

Activities

• Participate in a comprehensive training program to learn about our products, services, and customer service protocols.
• Assist customers via phone, email, or live chat, addressing their inquiries and providing accurate information.
• Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.
• Collaborate with team members to identify areas for process improvement and contribute to enhancing the customer experience.
• Document customer interactions in the CRM system, ensuring accurate record-keeping.
• Attend team meetings and training sessions as required to improve skills and knowledge.

Candidate Profile

• Bachelor’s Degree in a relevant field, e.g., Business Administration, Communication, etc.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Previous customer service experience is a plus, but not required.

Application Instructions:

The application deadline is 31st December 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”