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Lagos |
Posted 1 month ago |
Job Title: Manager – Solution Development
Activities
- Rendering prompt solution support to Segment teams, Sales & Clients success teams on new products delivered through:
- Periodic training and support on new products and services delivered.
- Periodic participation in key customer meetings and workshops to enhance closure of major customer deals.
- Key representation in key industry technology meetings and in regulatory engagements on new innovations, standards, and technologies
- Drive the adoption and implementation of Agile best practices and ceremonies within the squad.
- Prioritize key product features and functionalities across multiple product owners and user experience platforms such as eShop, self-service portals and other digital channels to ensure timely delivery and alignment with business goals.
- Drive E2E management of the product and initiative development process in terms of quality, timely delivery, and scope management through:
- Effective scoping and phasing of product deliveries within agreed timelines
- Regular coordination with the quality assurance & testing team for scripting test cases, product validations, spotting any deviations from the agreed business requirements, and performing periodic product quality & performance checks to lift product quality via:
- Rendering support in fixing issues identified
- Raising change requests where necessary to facilitate improvements and enhancements.
- Adopt robust business analysis practices to ensure adequate solutioning/architecting through:
- Facilitating cross-functional engagements with relevant stakeholders in EB-Segments, Clients services, Sales, Business Dev & outside EB to support requirement reviews, analysis, management & documentation with the aim of delivering business value.
- Documenting detailed business requirements for the proposed concepts/ business constructs from key stakeholders
- Contribute to effective change/transition management, as part of the GTM planning and execution
- Document relevant processes and artifacts e.g., FAQs, customer journeys, Lead-to-Cash (L2C) & Issue -resolution and escalation path documentations.
- Maintain and manage a transition checklist to govern the go-live/ transition to production process.
- Establish post-implementation monitoring and early-life support structures, facilitating early resolution of issues
- Define and implement Key Performance Indicators and Metrics for support and operational activities and use these metrics to drive service delivery excellence
- Interlocking with Business intelligence team to ensure product performance and revenue insights are accurately reported & consistently monitoring product performance if there are any deviations from the budget with the aim of:
- Investigating any anomaly in the product configuration.
- Engaging the Segments/CVM team and suggesting possible interventions to improve the product performance.
- Engaging IT operations in the event of possible defects and resolutions.
- Use data to inform direction and leverage analytics to measure the efficiency of both user-facing features and platform performance such as eShop, and other digital channels.
Candidate Profile
- A first degree or its equivalent in Computer science, Business Administration, Sales and Marketing or Business-related discipline
- Fluent in English and the language of the country preferred
- A master’s degree in business administration or marketing will be an added advantage.
- 6–13 years’ experience, which includes:
- 5+ years of product development and systems integration with a proven track record of successfully launching and scaling products that are both user-focused and technically complex.
- Proven experience in leading and working with agile development teams, business analysis, project/change management, process improvement, and re-engineering.
- Good understanding of OSS/BSS & payment systems, networks and mobile telecoms, mobile applications, and emerging technologies
- Good knowledge of data architecture and structuring is advantageous.
- Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
Application Instructions:
The application deadline is 11th November 2024. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”
Job Features
Job Category | Managerial Jobs |