Head of Operations at Workforce Group

Job Title: Head of Operations

Activities

• Revise Workplace Technology Approaches (Productivity Improvement and Innovation): Develop and implement innovative workplace technology strategies to enhance productivity, aiming for a 15% improvement in operational efficiency.
• Drive Corporate Governance Measures: Ensure adherence to corporate governance standards, aiming for a 10% reduction in compliance related issues
• Maintain Service Quality (Service Benchmark Requirements): Ensure compliance with service benchmark requirements, with a goal of maintaining a 95% service quality rating
• Establish Travel Operations Processes: Develop and implement travel operations processes aligned with organizational strategies, targeting a 20% improvement in process efficiency
• Budget Leadership: Lead the department’s budgeting process to secure funds for operational activities, aiming for a 10% reduction in unnecessary expenditures
• Enhance Customer Service Experience: Spearhead initiatives to improve the overall customer service experience, with a target of achieving a 15% increase in customer satisfaction
• Vendor Relationship Management: Resolve escalated contractual issues with existing vendors and oversee contractual resolutions, aiming for a 20% reduction in vendor-related conflicts
• Technology Application for Productivity and Innovation: Lead the integration of technology applications to enhance productivity and foster innovation, with a goal of achieving a 25% improvement in overall operational efficiency
• Recruitment and Retention: Manage recruitment and retention efforts within the department, aiming for a 10% increase in employee retention
• Professional Development: Oversee the professional and career development of departmental staff, with a goal of achieving a 15% increase in employee skill proficiency
• Budget Oversight: Monitor departmental budget utilization against established work plans, aiming for a 5% reduction in budget variances
• Stakeholder Feedback: Provide feedback to internal stakeholders on product and service offerings, aiming for a 20% increase in positive stakeholder feedback
• Operational Feedback and Improvements: Review feedback for operational enhancements and contribute to product development, targeting a 10% improvement in operational efficiency
• Vendor Performance Review: Evaluate the performance of existing vendors, providing insights for contract renewals, aiming for a 15% improvement in vendor performance
• Regulatory Compliance and Safety: Review regulatory compliance requirements, including visa and immunization, for tour operations, with a goal of maintaining a 98% compliance rate
• Supervise Branch Manager Performances: Ensure 100% actualisation of set targets and eliminate any form of wastage (ADM) by closely supervising Branch Managers performances

Candidate Profile

• Minimum of a Bachelor’s degree in Business Management or in any closely related field
• Minimum of 7-10 years of relevant industry experience
• Good decision-making ability/skill.
• Good analytical skills are required for tackling problems that may come up on a daily basis
• Good communication skills are also of great importance for this role, in a bid to pass messages/information across all frontiers to ensure quality delivery in the company
• Ability to work as part of a team and be able to achieve required results
• Excellent leadership and human resources management skill and ability to motivate employees
• Time management skill is also necessary in order to be able to beat deadlines and display efficiency
• Ability to assist with the development of staff in order to maximize job satisfaction and performance
• Competent IT Skills

Application Instructions:

The application deadline is Not Specified. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION”