Part – time Customer Care Representative (Remote) at Doctors Lounge Limited

Job Title: Part – time Customer Care Representative

Responsibilities

• Answers customer questions via phone, email, chat, or in-person about products, services, policies, and more.
• Offer guidance on product usage, troubleshooting steps, or account-related queries to ensure customer satisfaction.
• Help customers set up, manage, and resolve issues with accounts or subscriptions
• Provide support with billing inquiries, payments, refunds, and account adjustments
• Maintain accurate records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
• Document recurring issues or customer feedback to help improve products, services, or processes.
• Escalate complex or unresolved issues to senior representatives or other departments when necessary.
• Build rapport and establish positive relationships by showing empathy and understanding during interactions.
• Gather feedback from customers on products and services, identifying trends that could impact customer satisfaction
• Work to retain customers by proactively offering solutions or alternatives when issues arise
• Continuous Learning and Improvement.

Salary
Negotiable.

Application Instructions:

The application deadline is not specifield. Therefore qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.