Field Service Personnel at Tizeti Network Limited

Job Title: Field Service Personnel

Job Description

• The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client locations.
• He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer’s premises ensuring customer satisfaction.

Key Responsibilities

• Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
• Provide post-installation education to clients on simple troubleshooting
• Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
• Maintain accurate service logs and enter them in the database
• Resolution of a trouble ticket
• Application of configuration changes via our change control systems and processes.
• Liaise with customer service and sales teams with regard to customer complaints and enquiries
• Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
• Perform equipment upgrade and configuration
• Draft and submit reports.

Requirements

• Must Possess a B.Sc (2.1) / HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.
• Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), and Cisco Certified Network Associate (CCNA).
• Strong customer service skills
• Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
• Good analytical and problem-solving skills to diagnose issues.
• Time management skills to handle appointments and stay on schedule.
• Attention to detail and ability to multi-task
• Organisational skills.
• Computer and technical skills.

Salary
N130,000 – N150,000 monthly.

Application Instructions:

The application deadline is on 5th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://pentfield.com/