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Field Service Personnel at Tizeti Network Limited

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View Jobs at Tizeti Network Limited
Full Time Jobs
Lagos
Posted 7 months ago


Job Title: Field Service Personnel

Job Description

  • The field service engineer interacts with our customers and is responsible for the design, Installation, troubleshooting, repair and maintenance of wireless devices at client locations.
  • He/she will install new hardware and software and keep track of existing problems, solving complex local network issues within the customer’s premises ensuring customer satisfaction.

Key Responsibilities

  • Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
  • Provide post-installation education to clients on simple troubleshooting
  • Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
  • Maintain accurate service logs and enter them in the database
  • Resolution of a trouble ticket
  • Application of configuration changes via our change control systems and processes.
  • Liaise with customer service and sales teams with regard to customer complaints and enquiries
  • Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
  • Perform equipment upgrade and configuration
  • Draft and submit reports.

Requirements

  • Must Possess a B.Sc (2.1) / HND (Upper credit) in Electrical and Electronics Engineering, Computer Science, Information Technology, or any other related discipline.
  • Sound knowledge in networking will be an added advantage (Cisco Certified Network Professional (CCNP), and Cisco Certified Network Associate (CCNA).
  • Strong customer service skills
  • Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
  • Good analytical and problem-solving skills to diagnose issues.
  • Time management skills to handle appointments and stay on schedule.
  • Attention to detail and ability to multi-task
  • Organisational skills.
  • Computer and technical skills.

Salary
N130,000 – N150,000 monthly.

Application Instructions:

The application deadline is on 5th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://pentfield.com/

Job Features

Job CategoryComputer / Network & Hardware Engineering Support / Computer / Cloud Computing / Data Warehousing / Amazon Web Services (AWS) / Network Design and Security Jobs, Field Engineer

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