Customer Service Representative (Graduate Trainee) at Careers Verified Limited

Job Title: Customer Service Representative (Graduate Trainee)

Job Summary

• We are seeking enthusiastic and motivated Graduate Trainees to join our Customer Service team. As a Customer Service Representative, you will be trained to provide exceptional support to our customers, addressing inquiries and resolving issues promptly while upholding our commitment to customer satisfaction.

Key Responsibilities

• Participate in a comprehensive training program to learn about our products, services, and customer service protocols.
• Assist customers via phone, email, or live chat, addressing their inquiries and providing accurate information.
• Resolve customer complaints in a professional manner, ensuring customer satisfaction and loyalty.
• Maintain up-to-date knowledge of company policies, procedures, and product offerings.
• Collaborate with team members to identify areas for process improvement and contribute to enhancing the customer experience.
• Document customer interactions in the CRM system, ensuring accurate record-keeping.
• Attend team meetings and training sessions as required to improve skills and knowledge.

Qualifications

• Bachelor’s Degree in a relevant field, e.g., Business Administration, Communication, etc.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Proficiency in Microsoft Office Suite and basic computer skills.
• Previous customer service experience is a plus, but not required.

What We Offer

• A structured training program to develop your skills in customer service.
• Opportunities for career growth and advancement within the company.
• A dynamic and supportive work environment.

Application Instructions:

The application deadline is 31st December, 2024. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/