Customer Service Representative at Careers Verified Limited

Job Title: Customer Service Representative

Job Summary

• The Customer Care Representative is responsible for delivering high-quality support and assistance to customers, resolving their issues promptly, and providing an excellent customer experience.
• This role involves handling inquiries, processing requests, and maintaining positive customer relationships.

Key Responsibilities
Customer Assistance:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide information on products, services, and policies to address customer needs.

Issue Resolution:

• Troubleshoot and resolve customer complaints and issues efficiently.
• Escalate complex issues to the appropriate department or supervisor when necessary.

Order Processing:

• Assist customers in placing orders, tracking shipments, and handling returns or exchanges.
• Ensure accurate data entry of customer orders and information in the company’s system.

Follow-Up & Feedback:

• Conduct follow-up calls or messages to ensure customer satisfaction with resolutions.
• Record customer feedback and report recurring issues to improve service quality.

Documentation & Reporting:

• Maintain accurate records of customer interactions and transactions.
• Prepare daily, weekly, or monthly reports on customer interactions and service issues.

Product Knowledge:

• Stay up-to-date on product offerings, company policies, and procedures.
• Attend training sessions as needed to improve knowledge and service quality.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service or a related role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office.
• Ability to work in a fast-paced environment and manage multiple tasks.

Salary
N50,00 – N60,000 Monthly.

Application Instructions:

The application deadline is 31st December, 2024. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/