Contact Centre Intern at Careers Verified Limited

Job Title: Contact Centre Intern

Job Summary

• We are seeking a proactive and enthusiastic Contact Centre Intern to support our team in delivering exceptional customer service and operational efficiency.
• This internship offers a hands-on experience in handling customer inquiries, resolving issues, and understanding the dynamics of a fast-paced contact center environment.

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Address customer concerns and escalate complex issues to senior team members.
• Provide accurate information about products, services, and policies.

Call and Case Management:

• Log customer interactions and complaints into the CRM system.
• Follow up on open cases to ensure timely resolution.
• Assist in preparing daily and weekly reports on customer queries and resolutions.

Support Operations:

• Aid in coordinating team schedules and workflows.
• Assist in monitoring call quality and providing feedback to improve service delivery.

Learning & Development:

• Participate in training sessions to understand systems, processes, and products.
• Shadow experienced agents to gain insights into best practices.

Process Improvement:

• Identify recurring customer issues and suggest solutions to enhance customer satisfaction.
• Contribute ideas to streamline contact center processes and improve operational efficiency.

Qualifications and Skills

• Interested candidates should possess a Bachelor`s Degree / HND / OND qualification.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Customer-focused mindset with a problem-solving attitude.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Salary
N50,000 – N60,000 monthly.

Application Instructions:

The application deadline is 31st December, 2024. Therefore, qualified and interested candidates can “CLICK HERE TO SUBMIT APPLICATION” It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/