Social Media / Customer Care Representative at Global Sight Travels and Educational Consult

Job Title: Social Media / Customer Care Representative

Job Description

• Social Media and Customer Support Representatives handle customer queries on social platforms like Facebook, Twitter (Now X), LinkedIn, and more. Tasks include:
• Responding to customer inquiries and complaints
• An important and obvious job of a customer support person is to respond to customer queries, complaints, and feedback in a timely fashion. While responding, they have to:
  • Provide clear and helpful responses
  • Maintain a consistent brand voice
  • Handle sensitive issues tactfully
  • Responding to customers’ queries via social media
  • Reviewing social media campaigns
  • Managing the company’s social media visibility
  • Listening

Requirements

• Interested candidates should possess an OND, NCE, HND, or Bachelor’s Degree
• Interpersonal and customer service skills to ensure positive interactions with customers
• Multitasking and organizational skills to work on multiple issues at one time
• Time-management skills to respond to customer emails, calls, and social media chat messages promptly
• Digital Marketing
• Writing
• Research
• Customer Service skills
• Social Media Skills
• This role is only open to ladies
• Applicants without basic social media skills can apply, and the company will set up training for successful applicants
• Applicants within Ogba, Ojodu, Oke-Ira, Berger, Omole, and Agege will be given preference.

Salary
N60,000 – N80,000 / Month.

Application Instructions:

The application deadline is on 25th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.