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Customer Service Executive at the International Health Management Services (IHMS)

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View Jobs at International Health Management Services (IHMS)
Full Time Jobs
Lagos
Posted 6 months ago

Job Title: Customer Service Executive

Key Responsibilities

  • Provide excellent customer service by addressing inquiries and resolving issues related to HMO policies, benefits, and claims.
  • Assist customers with enrollment, renewals, and updates to their HMO accounts.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with HMO providers to ensure smooth service delivery and issue resolution.
  • Educate customers on HMO plans, terms, and benefits to enhance their experience.
  • Handle escalated customer concerns professionally and efficiently.
  • Work with internal teams to refine customer support processes and improve satisfaction.

Qualifications

  • Education: Bachelor’s Degree in any field (health-related disciplines are advantageous).
  • Experience: Minimum of 2 years in customer service, with a strong preference for experience in HMO or health insurance environments.
  • Skills:
    • Exceptional communication and interpersonal skills.
    • Strong problem-solving and organizational abilities.
    • Proficiency in CRM software and Microsoft Office Suite.
    • Thorough understanding of HMO policies and processes.

Salary
N150,000 monthly.

Application Instructions:

The application deadline is on 2nd December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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