Customer Service Officer at Mephalti Technologies Limited

Job Title: Customer Service Officer

Job Summary

• We seek a dedicated and results-oriented Customer Service Officer to join our team.
• The ideal candidate will be responsible for managing inquiries, coordinating service requests, and delivering an exceptional customer experience.
• Candidates from other locations within Nigeria are encouraged to apply if they are willing to relocate.

Key Responsibilities

• Respond promptly and accurately to customer inquiries through phone calls, emails, chat, and social media.
• Manage product and service orders by ensuring accurate recording and effective communication with the operations team for timely fulfillment.
• Schedule product deliveries based on client requests and resource availability.
• Conduct follow-up calls with clients after service delivery to ensure satisfaction and gather feedback for quality improvement.
• Actively collect and document customer feedback to enhance service quality and address recurring issues.
• Maintain a comprehensive understanding of the company’s products and services to provide accurate advice to customers.
• Develop and implement customer service strategies that enhance customer satisfaction and foster loyalty.
• Receive and resolve client concerns promptly, escalating issues when necessary.
• Maintain up-to-date records of customer interactions, product orders, and communications in the CRM system.
• Collaborate with cross-functional teams to address customer needs and improve service delivery.
• Write Standard Operating Procedures (SOPs) related to customer support activities.
• Provide weekly activity reports on performance metrics to the Operations Leads.

Requirements

• BSc or HND in Marketing, Communications, Business Management, or a related field is preferred.
• 2 to 5 years of experience in a customer service role; experience in the Technology or Oil and Gas sectors is an added advantage.
• Proven ability to provide appropriate and constructive feedback professionally.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and tools and basic technical troubleshooting skills.
• Ability to work collaboratively in a fast-paced team environment while efficiently managing multiple tasks.
• Impressive knowledge of Microsoft PowerPoint, Excel, Word, and Google Workspace tools.

Salary
Negotiable.

Application Instructions:

The application deadline is no 10th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://mephaltihq.com/