Restaurant Operations Manager at Ivee Consulting Limited

Job Title: Restaurant Operations Manager

Job Description

• The Restaurant Manager oversees the day-to-day operations of a restaurant, ensuring a smooth and profitable operation, exceptional customer service, and staff management.

Key Responsibilities

• Customer Service: Ensure a culture of exceptional customer service, creating an inviting and unforgettable lunch experience for all guests. – Address and resolve guest issues, complaints, and concerns promptly, ensuring their satisfaction.
• Staff Management: Manage and assist in training restaurant staff, including servers, hosts, bartenders, and specialized positions.
• Financial Performance: Monitor and analyze financial data, including sales, costs, and profitability.Develop effective financial strategies to achieve revenue targets, control expenses, and maximize revenue opportunities.
• Quality Control: Maintain unwavering commitment to the highest standards of food and beverage quality, presentation, and service. Continuously monitor food preparation processes and service standards to ensure consistency.
• Inventory Management: Oversee inventory control processes, including ordering, receiving, and monitoring stock levels. Implement efficient inventory management practices to minimize waste and optimize resource utilization.
• Operations Coordination: Efficiently coordinate daily operations of the Front of the House and Back of the House to ensure seamless service. Supervise restaurant shifts, managing staff assignments, and addressing operational challenges.
• Complaint Resolution: Address customer complaints efficiently and accurately, ensuring timely resolution and guest satisfaction. Take proactive steps to prevent recurring issues.
• Vendor Management: Regularly review product quality and explore new vendor opportunities to enhance offerings. Negotiate and establish relationships with vendors to secure quality supplies and ingredients.
• HR Support: Collaborate with the HR department to appraise staff performance, provide constructive feedback, and implement improvement plans. Assist in HR-related tasks, including recruitment and training initiatives.
• Cost Control and Reporting: 20. Identify cost-saving measures and operational efficiencies to control expenses. Generate detailed weekly, monthly, and annual financial reports, monitoring revenues and expenses.
• Community Engagement and Brand Promotion: Actively promote the restaurant within the local community through word-of-mouth, community involvement, and restaurant events. Suggest and implement strategies to expand the restaurant’s audience, such as group discounts and social media marketing.
• Policy Implementation: Implement policies and protocols that ensure the restaurant’s long-term success and sustainability. Ensure compliance with sanitation and safety regulations.

Key Performance Indicators (KPIs)
Financial Performance:

• Financial Performance
• Customer Satisfaction
• Staff Training and Development
• Reservation and Table Turnover
• Food and Beverage Quality
• Health and Safety Compliance
• Employee Retention and Satisfaction
• Online Presence and Positive Reviews

Requirements

• Previous experience in restaurant management or a related role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and customer service abilities.
• Knowledge of restaurant operations, safety, and sanitation regulations.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Proficiency in using restaurant management software and point-of-sale systems.

Application Instructions:

The application deadline is no 10th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://find-and-update.company-information.service.gov.uk/company/09140271