Waiter at Ivee Consulting Limited

Job Title: Waiter

Job Description

• The Server is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment. Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.

Key Responsibilities
Customer Service:

• Greet and welcome guests, providing a warm and friendly atmosphere.
• Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.

Order Fulfillment:

• Place orders with the kitchen and bar, ensuring prompt and accurate service.
• Deliver food and beverages to tables, following established service procedures.

Table Maintenance:

• Set up tables, maintain cleanliness, and ensure they are properly arranged.
• Clear tables and reset them for the next guests.

Payment Handling:

• Present checks to guests, process payments accurately, and return change or receipts.
• Handle cash, credit card transactions, and provide excellent attention to detail in billing.

Communication and Coordination:

• Coordinate with kitchen and bar staff for order delivery and timing.
• Communicate customer requests or concerns to the management.

Upselling and Promotion:

• Promote daily specials, drinks, and menu items to increase sales.
• Encourage dessert or additional item sales.

Customer Relations:

• Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
• Cleanliness and Hygiene – Maintain a clean and organized work area. Adhere to food safety and hygiene standards.

Key Performance Indicators (KPIs)

• Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
• Table Turnover: Efficiently manage table turnover without
• compromising service quality.
• Order Accuracy: Ensure accurate order taking and delivery.
• Upselling Success: Track the success of upselling and promoting specials.

Requirements

• Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
• Knowledge of food and beverage items and preparation methods.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tables.
• Attention to detail and order accuracy.
• Basic math skills for bill calculation and payment handling.
• Professional appearance and positive attitude.
• Knowledge of food safety and hygiene practices.
• Team player and willingness to collaborate with kitchen and bar staff.
• Timeliness: Measure service speed through ticket times and customer feedback.
• Payment Accuracy: Monitor the accuracy of bills and payments.

Application Instructions:

The application deadline is no 10th December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://find-and-update.company-information.service.gov.uk/company/09140271