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Experienced Hospital Patient Services / Front Desk Manager at Lagos Executive Cardiovascular Centre (LECC)

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View Jobs at Lagos Executive Cardiovascular Centre (LECC)
Full Time Jobs
Lagos
Posted 7 months ago

Job Title: Experienced Hospital Patient Services / Front Desk Manager

Job Description

  • Are you passionate about delivering exceptional customer service and creating a seamless experience for patients? Lagos Executive Cardiovascular Centre (LECC), a premier healthcare facility, is seeking a Patient Services/Front Desk Manager to join our dynamic team.

Key Responsibilities
As a Patient Services/Front Desk Manager, you will be responsible for:

Team Leadership:

  • Supervising and managing front desk staff to ensure high-quality service delivery.
  • Providing training and mentorship to team members to enhance their skills.

Customer Service:

  • Ensuring a welcoming and professional experience for all patients and visitors.
  • Handling inquiries, complaints, and concerns promptly and efficiently.

Administrative Coordination:

  • Overseeing patient check-ins, appointments, and scheduling to minimize wait times.
  • Maintaining accurate and organized patient records and documentation.

Process Improvement:

  • Implementing best practices to improve the efficiency of front desk operations.
  • Ensuring adherence to organizational policies and procedures.

Communication:

  • Serving as a liaison between patients and medical staff to facilitate smooth communication.
  • Coordinating with various departments to ensure seamless patient care.

Problem-Solving:

  • Proactively addressing challenges that arise in daily operations to ensure smooth workflow.
  • Developing strategies to improve patient satisfaction and front desk efficiency.

Requirements

  • Educational Background: A Bachelor’s Degree in a related field (Business Administration, Hospitality Management, etc.).
  • Experience: Minimum of 3 years in a similar role in healthcare, hospitality, or customer service management.

Skills:

  • Excellent verbal and written communication skills.
  • Strong leadership and organizational skills.
  • Proficiency in Microsoft Office and relevant software.
  • Ability to work under pressure and manage a fast-paced environment.
  • Emotional intelligence and a patient-centered approach.

Why Join LECC?

  • Be part of a healthcare institution known for providing cutting-edge cardiovascular care in Nigeria.
  • Work in a supportive and professional environment with opportunities for growth.
  • Make a meaningful impact on the lives of patients and their families.

Application Instructions:

The application deadline is on 31st December, 2024.. Therefore qualified and interested candidates should send their CV and a cover letter outlining their qualifications and experience to: [email protected] using the job title as the subject of the mail.

Note: Application is opened to male and female . It is important to visit the official website (link found below)

Job Features

Job CategoryBusiness Administrator - Cardiovascular / Theatre, HOSPITALITY MANAGEMENT

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