General Manager (Hospitality) at AnneMarthas Global Services Limited

Job Title: General Manager (Hospitality)

Description

• The General Manager will drive operational excellence, boost revenue growth, and foster a culture of exceptional service delivery. This role demands strong leadership, a deep understanding of the hospitality sector, and a commitment to maintaining high standards of quality and customer satisfaction.

Key Responsibilities
Operational Management:

• Oversee daily operations across all SBUs and locations to ensure efficiency and effectiveness.
• Develop and implement policies and procedures to standardize and maintain quality operations.
• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.
• Recruit, train, and develop employees to sustain high-performance levels.
• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.
• Identify opportunities for partnerships and new revenue streams.
• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across locations.
• Address guest feedback and complaints professionally and promptly.
• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.
• Manage budgets and optimize resource allocation across SBUs.
• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• 5-7 years of managerial experience in the hospitality industry, with a proven track record of success.
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field
• Strong leadership and decision-making abilities.
• Excellent interpersonal and customer service skills.
• Proven ability to manage multiple locations and teams effectively.
• Proficiency in hospitality management software and tools.

Application Instructions:

The application deadline is no 31st January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://annhurst-gsl.com/