Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Call Centre Collection Agent at Lighting Finance Technology Nigeria Limited

Facebook Twitter LinkedIn WhatsApp
View Jobs at Lighting Finance Technology Nigeria Limited
Full Time Jobs
Ikeja Lagos
Posted 6 months ago

Job Title: Call Centre Collection Agent

Job Description

  •  A liaison between businesses and customers, collections agents are responsible for communicating directly with customers to collect debts and resolve outstanding balances.
  • A high level of attention to detail and excellent record keeping ensures that payment plans are recorded and communication with customers is documented.
  • This role requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
  • Collections agents also work closely with accounts receivable, sales, and legal departments to develop strategies for collecting delinquent accounts and determine when further actions are necessary.

Duties and Responsibilities

  • Recognizing Focus Financial Services collection criteria set forth and adhering to follow it.
  • Interacting with customers to understand reasons for late payment and resolve customer billing disputes.
  • Performing consistently to meet performance standards set by the department.
  • Ensuring adherence to the Fair Debt Collections Practices Act and other compliance regulations and security policies.

Customer Communication:

  • A collections agent’s primary duty is communicating with customers, usually via telephone, to resolve delinquent accounts and collect payment on debts. This requires patience and diligence as collections agents frequently deal with debtors avoiding their phone calls or quickly hanging up once they realize the call is an attempt to collect a debt.
  • Additionally, some customers can be hostile or rude when dealing with a collections agency.
  • Negotiation and Debt Settlement:
  • Negotiation is important as collections agents develop and enact payment plans that eliminate the debt and are manageable for the customer, preventing accounts from falling into delinquency again.
  • Alternatively, collections agents may need to negotiate for a settlement so that the agency receives payment on a certain percentage of the debt.

Documentation:

  • Collections agents keep detailed records of all customer communications, payment plans that customers have agreed to, and amounts paid via telephone.
  • While most collections agencies use software to assist with managing customer records and maintaining oversight of debit balances and received payments, collections agents still have to ensure that records are entered and maintained accurately throughout the debt collection process.

Research and Customer Location:

  • Often, collections agents have to locate debtors in order to begin the recovery process.
  • This aspect of the job can involve accessing database information, pulling up credit reports, and locating other publicly-available records in adherence to the Fair Debt Collection Practices Act.
  • Collections agents are skilled at researching and processing high volumes of information to maintain accurate records of debtor addresses and phone numbers to support debt recovery efforts.

Skills and Qualifications

  • Bachelor’s Degree with 1 – 2 years of works experience.
  • Extensive experience in working as a collection agent within a financial institution.
  • Proficient in preventing losses, controlling delinquent balances and collecting delinquent accounts.
  • Sound knowledge of collection practices, regulations and procedures, and telephone mannerisms.
  • Solid understanding of repayment schedules and bad debt management.

Salary
N80,000 – N150,000 monthly.

Application Instructions:

The application deadline is no 31st December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Job Features

Job CategoryCall Agent, Customer Service / Call Centre / Front Desk / Receptionist Jobs

Others Also Applied For:

  • Graduate Intern – Finance at ExxonMobil Corporation
  • Electrical Senior Technician at SPIE Oil & Gas Services
  • CMIMS Engineer (EGINA) at SPIE Oil & Gas Services
  • Coatings Execution Supervisor at SPIE Oil & Gas Services
  • BN Principal Mechanical Static Engineer at Shell Petroleum Development Company (SPDC)
  • Sales and Commercial Adviser at Shell Petroleum Development Company (SPDC)
  • Sundry Foods Restaurant Management Trainee Program 2025
  • Head of Recovery at Moniepoint Incorporated
  • Lead, Hub Operations at Moniepoint Incorporated
  • Director, IT Audit (Remote) at Moniepoint Incorporated
  • Senior Product Designer at Moniepoint Incorporated (Remote)
  • Head of Audit (TeamApt) at Moniepoint Incorporated
  • Senior UX Researcher at Moniepoint Incorporated
  • Senior Mobile Engineer (Flutter) at Moniepoint Incorporated (Remote)
  • POS Technician at Moniepoint Incorporated
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.