E-commerce Operations Officer at Miniso Lifestyle Nigeria Limited

Job Title: E-commerce Operations Officer

Job Description

• We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.

Responsibilities

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Establishing efficient order fulfillment processes and coordinating product shipments.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Qualifications

• Bachelor’s Degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in e-commerce operations or a similar role.
• Good knowledge of operating e-commerce platforms and its functional modules is required.

Skills Required:

• Excellent verbal and written communication skills.
• Strong data analysis skills with the able to adjust the sorting of goods from data.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Ability to carry our relevant research and familiarity with leading e-commerce platforms.
• Understanding of the functional modules of leading platforms.
• Knowledge of customer service best practices.
• Keen attention to detail and organizational prowess with the ability to multitask.
• Collaboration and interpersonal skills.
• Problem solving, critical thinking and reporting skills.
• Must have a certain aesthetic awareness of store decoration and in extractng the selling points of products.
• Proven experience in inventory management.
• Expertise in logistics and fulfillment.
• Strong vendor management skills.

Application Instructions:

The application deadline is no 23rd December, 2024. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://www.miniso.com/