Human Resources (HR) / Customer Care Officer at Afconrecruit Limited

Job Title: Human Resources (HR) / Customer Care Officer

Position Summary

• This dual-role position combines Human Resource (HR) responsibilities with customer care functions.
• The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support.
• The role requires excellent organizational, interpersonal, and multitasking skills.

Key Responsibilities
Human Resource Responsibilities:
Recruitment & Onboarding:

• Draft and post job advertisements on various platforms.
• Screen applicants, schedule interviews, and assist in onboarding new employees.

Employee Relations:

• Handle employee queries and resolve workplace conflicts.
• Foster a positive work environment through engagement initiatives.

Performance Management:

• Assist in monitoring employee performance and conducting appraisals.
• Support managers in setting performance goals and addressing under performance.

Training & Development:

• Identify training needs and coordinate learning programs for employees.
• Support career development initiatives and mentorship programs.

Customer Care Responsibilities:
Customer Support:

• Respond promptly to customer inquiries via email, phone, and other communication channels.
• Provide accurate information about products, services, and policies.

Complaint Resolution:

• Address customer complaints with professionalism and empathy.
• Escalate unresolved issues to the appropriate department.

Customer Relationship Management:

• Build and maintain positive relationships with customers.
• Collect feedback to improve service delivery.

Record-Keeping:

• Maintain detailed records of customer interactions and transactions.
• Update customer profiles and ensure data accuracy.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Experience in HR and/or customer service roles is an advantage.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in HR software, CRM tools, and Microsoft Office Suite.
• Knowledge of labor laws and customer service principles.
• Project management with process orientation is a plus.
• A pretty female within the age bracket of 20 – 30 years is preferable for this role.

Salary
N120,000 Monthly.