Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Support Engineering Manager at Canonical Nigeria

Facebook Twitter LinkedIn WhatsApp
View Jobs at Canonical Nigeria
Full Time Jobs
Lagos
Posted 6 months ago

Job Title: Support Engineering Manager

Description

  • Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical’s Ubuntu is the fastest growing open source platform, with over 20 million users globally.
  • Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry.
  • Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud.
  • They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.
  • We are looking for managers for both of our support groups; Cloud Support Group and Desktop Support Group.
  • You’ll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

Key Responsibilities

  • Management of a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensures that all customer cases are responded to within the SLA, and in a professional manner
  • Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team’s processes and support service delivery
  • Hire, develop and train support team to match business requirements
  • Work with the leadership team to drive growth and transformation initiatives.

Requirements
Required skills and experience:

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, and preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written).

Additional skills that you might also bring:

  • Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
  • Proven track record of contributing to Open Source projects
  • Software development experience
  • Experience in working in support organizations
  • Hands on experience with Canonical’s products.

Application Instructions:

The application deadline is on Not Specified. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://canonical.com/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.

Job Features

Job CategoryComputer / Network & Hardware Engineering Support / Computer / Cloud Computing / Data Warehousing / Amazon Web Services (AWS) / Network Design and Security Jobs

Others Also Applied For:

  • Staff Nurse / Midwife at Lagoon Hospitals
  • Customer Experience Officer at Lagoon Hospitals
  • Chief of Surgery at Lagoon Hospitals
  • Partner Program Administrator at Snapnet Limited
  • Node.js Backend Developer at Snapnet Limited
  • Product Manager at Snapnet Limited
  • Business Marketing Assistant at OPPO
  • Public Relation Specialist at OPPO
  • HR Business Partner (HRBP) at OPPO
  • IT Security Analyst at Growth in Value Alliance (GV Alliance) Partners Limited
  • Network Engineer at Growth in Value Alliance (GV Alliance) Partners Limited
  • Senior Technical Lead for Digital Services and Emerging Technologies at Growth in Value Alliance (GV Alliance) Partners Limited
  • English Teacher at Zurishaddai Recruitment Agency
  • Guidance Counsellor at a Comprehensive School – Zurishaddai Recruitment Agency
  • Revenue Assurance / Budgetary Analyst at Zurishaddai Recruitment Agency
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.