Floor Supervisor at Milk & Honey Lagos – Logisoft Solutions

Job Title: Floor Supervisor

Position Overview

• The Floor Supervisor at Milk & Honey Lagos is responsible for overseeing the day-to-day operations of the store, managing the bakery team, ensuring the continuous availability of products (specifically pastries), and maintaining an excellent customer experience.
• This role ensures that customers receive timely orders and that all store activities run smoothly.

Key Responsibilities
Store Supervision:

• Oversee the general operations of the store to ensure it runs efficiently and effectively.
• Monitor and maintain high standards of cleanliness, organization, and safety in the store environment.
• Ensure the store is always stocked with the full range of pastries and bakery products.
• Manage the flow of customers to ensure that orders are processed in a timely manner.

Team Management:

• Supervise and guide the bakery team to ensure productivity and quality standards are met.
• Assist with schedule shifts and manage daily tasks to ensure the team operates smoothly.
• Train, mentor, and support bakers in product preparation and quality control.
• Foster a positive work environment and maintain team morale.

Product Management:

• Monitor product inventory levels to ensure that pastries and baked goods are always available for customers.
• Coordinate with suppliers and inventory managers to restock products as needed.
• Ensure products are properly stored, labeled, and displayed to maintain freshness and quality.

Customer Service:

• Ensure that all customer orders are fulfilled accurately and delivered on time.
• Address and resolve customer concerns or complaints in a professional and timely manner.
• Maintain high customer satisfaction by ensuring an excellent in-store experience.
• Help customers with product recommendations or questions as needed.

Quality Control:

• Ensure all products meet Milk & Honey Lagos’ high standards of quality.
• Conduct regular checks to ensure that baking processes are followed correctly, and finished products are up to standard.
• Implement and monitor quality control procedures to maintain consistency and freshness.

Reporting:

• Report daily on store performance, product availability, and any challenges faced.
• Work closely with the store manager to provide insights on areas for improvement or process optimization.

Qualifications
Education:

• High School Diploma or equivalent. A degree or certification in Hospitality, Business Management, or related field is a plus.

Experience:

• Minimum of 2 – 3 years of experience in a supervisory or team lead role in a retail, bakery, or food service environment.
• Experience in managing a team, specifically in the food and beverage industry, is highly preferred.

Skills & Abilities:

• Strong leadership and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent problem-solving and conflict resolution skills.
• In-depth knowledge of bakery operations and inventory management.
• Strong attention to detail and commitment to high-quality service.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs.
• Must be able to work flexible hours, including weekends and holidays.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and training.
• Employee discounts on products.
• Positive, team-oriented work environment.

Application Instructions:

The application deadline is no 21st December, 2024. Qualified and interested candidates should send their updated Resume to:  [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website: https://logisoftsolution.com/