Head of IT Operations at Seven Up Bottling Company

Job Title: Head of IT Operations

Responsibilities

• Leads the development of strategies and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
• Service Improvement: Identifying and pursuing service improvement initiatives.
• Managing complaints, suggestions, and compliments; and, perhaps most importantly, often service as the face, or voice, of the organization to internal customers.
• To meet targets and expectations for internal customer service and support performance
• Measure Customer Satisfaction, and understand the main pain points for the users.
• Effectively build, manage, develop, and train the service desk team
• Establish and manage the strategic vision of the team, leading the efforts to improve the availability and reliability of systems that align with NTUC Enterprise’s strategic platform and infrastructure initiatives
• Sets the mission and vision of the infrastructure, middlewareand devops organization to foster a business-oriented mindset driven by continual service improvement
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost- effective and innovative shared solutions in the achievement of business goals.

Requirements

• B.Sc / HND in a related field.
• 7yrs+ experience in a forward-progressing technology management background
• Proficiency in the Microsoft Suite, especially Excel.
• ITIL certified.
• COBIT certified.
• Proficiency in either Contact Centre, Ticketing, or Monitoring Solutions.

Application Instructions:

The application deadline is on 31st December, 2024. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.sevenup.org/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.