Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Aftersales Manager at D.light Solar Energy Limited

Facebook Twitter LinkedIn WhatsApp
View Jobs at D.light Solar Energy Limited
Full Time Jobs
Ikeja Lagos
Posted 6 months ago

Job Title: Aftersales Manager

Position Description

  • The job holder will develop and implement a process that will identify and develop the capability of d.light service centers and partners who will then deliver exceptional after-sales technical support for d.light products.
  • The job holder will develop an evaluation framework & work with regional service center managers/Supervisors to assess the effectiveness of the after-sales model in the country.
  • The Service Centers will offer after-sales technical support (such as Customer education, Warranty inspection, product replacement, System training & utilization, Spare parts management Product repair,– levels 1,2 & 3, replacement stock management & Service tracking through accurate data entry in d.light atlas system).

Roles and Responsibilities

  • Review and implement the after-sales process model in line with the laid down strategy.
  • Provide after-sales training to service center managers, Technicians, sales team, and logistic coordinators
  • Identify and vet external service partners, define service level offering, commercial and contractual agreements sign off.
  • Roll out service network expansion plan based on business requirements ensuring adherence to d.light branding guidelines.
  • Evaluate the  Service Center’s performance and auditthe after-sales activities at the Service Centers every quarter.
  • Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.
  • Responsible for the key country after-sales KPI’s Target as set out on a Quarterly/annual basis:
    • Paid After Service
    • Repair Speed (Turnaround Time, Long Term Pending).
    • Reverse Logistics management.
    • Used parts return ratio.
    • Repair Quality – Repeated Repair Ratio.

KPIs

  • Service Center network expansion based on quarterly targets. (100%)
  • Training of new and existing service center teams.
  • A quarterly performance audit of Service Centers as per approved evaluation and audit criteria
  • 100% timely utilization and accuracy of after-sales tool (Atlas) in all service centers
  • Spare parts and refurbishment stock are available at the service centers
  • Pending work orders and customer units at the service centers >3 days.
  • Weekly & Monthly used parts return/collection ratio by the service centers < 95%
  • Sign-off and management of Reverse logistic partners – countywide coverage and lead time (24 hours)
  • Weekly and monthly reporting of after-sales activities.
  • Tracking after-sales service cost. (Weekly and monthly spare parts usage)
  • Managing operation efficiency around after-sale service.
  • Supporting the credit team with issues related to defective products
  • Monthly and quarterly collection targets as pet set targets
  • Used spare parts return and NTF (<3%) management

Requirements
Desired Skills and Experience:

  • A Degree in Electronics / Electrical, Computer Science, Business Administration, or related field.
  • Minimum of 10 years in an operational support role, having developed and deployed after-sales service strategy for technology, Telco / FMHA (fast moving home appliances) function.
  • Demonstrate understanding of the after-sales process, spare parts management, warranty aspects, and understanding of different levels of repair.
  • Demonstrated ability to engage and negotiate with vendors to add value to a business
  • Demonstrate the ability to understand business goals and recommend new approaches, policies, and procedures to effect continual improvements in business objectives.
  • Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.
  • Superior verbal and written communication skills (multiple languages will be an advantage), with an emphasis on tact and diplomacy.
  • Business-driven, people-focused, with exceptional influencing skills; Excellent organizational, multi-tasking, presentation, and time-management skills
  • Passion for social enterprise, development of people, and environmental benefits

Application Instructions:

The application deadline is on Not Specified.. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website:  https://www.dlight.com/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.

Job Features

Job CategorySales / Retail / Marketing / Business Development / Analysis Jobs, Sales Officer

Others Also Applied For:

  • KYC Support Officer at Moniepoint Incorporated
  • Business Relationship Manager (Lagos) at Moniepoint Incorporated
  • Head of Operations, Onboarding & Retention at Moniepoint Incorporated
  • Fund Recovery Officer (Remote) at Moniepoint Incorporated
  • Data Engineer at Moniepoint Incorporated
  • Head, Data Engineering at Moniepoint Incorporated
  • Sales Associate (Corporate & Retail) at Estrada International Staffing Solution
  • Plant Finance Manager at Estrada International Staffing Solutions
  • Water Factory Manager at Estrada International Staffing Solutions
  • Sales Executive (Vitamins) at Estrada International Staffing Solutions
  • Sales and Marketing Head at Estrada International Staffing Solutions
  • Front Desk Officer at Estrada International Staffing Solution
  • Sales Manager at Estrada International Staffing Solutions
  • Sales Executive at Estrada International Staffing Solutions
  • Chartered Accountant at Estrada International Staffing Solution
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.