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Home » Jobs

Customer Service Trainee at Careers Verified Limited

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View Jobs at Careers Verified Limited
Full Time Jobs
Ikeja Lagos
Posted 5 months ago

Job Title: Customer Service Trainee

Key Responsibilities
Training and Skill Development:

  • Participate in training programs to learn company policies, products, services, and customer service techniques.
  • Develop knowledge of customer support systems and tools, such as CRM software or help desks.

Customer Interaction:

  • Handle customer inquiries through phone calls, emails, chat, or in-person interactions.
  • Assist with basic customer questions and provide accurate information about products or services.

Problem-Solving:

  • Address customer concerns and escalate complex issues to senior staff or supervisors.
  • Follow up on unresolved customer issues to ensure satisfaction.

Record-Keeping:

  • Document customer interactions, feedback, and complaints accurately.
  • Maintain records of inquiries and resolutions for future reference.

Collaboration:

  • Work closely with team members and other departments to ensure a seamless customer experience.
  • Provide feedback to improve processes and customer satisfaction.

Learning Company Standards:

  • Understand and follow company policies, standards, and protocols in customer interactions.
  • Learn to maintain professionalism and empathy while addressing customer needs.

Performance Evaluation:

  • Accept feedback from supervisors and trainers to improve skills.
  • Track progress in learning and development programs.

Qualifications

  • Minimum of a High School Diploma or equivalent.
  • No prior experience required; interest in customer service is essential.
  • Proficiency in English (additional languages are a plus).
  • Willingness to undergo training and mentorship.

Key Skills and Attributes:

  • Excellent communication skills (verbal and written).
  • Strong listening and problem-solving abilities.
  • Positive attitude and eagerness to learn.
  • Ability to work in a team and adapt to a dynamic environment.
  • Basic computer literacy and familiarity with common office software.

Application Instructions:

The application deadline is no 31st January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/

Job Features

Job CategoryCustomer Relationship Manager Jobs, Customer Service / Call Centre / Front Desk / Receptionist Jobs

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