Collection Officers at Careers Verified Limited

Job Title: Collection Officer

Job Summary

• The Collection Officer is responsible for managing overdue accounts, recovering outstanding payments, and ensuring timely resolution of disputes.
• They play a critical role in maintaining the financial health of the organization by minimizing bad debt and enhancing cash flow.

Key Responsibilities
Debt Collection:

• Contact customers via phone, email, or in-person visits to remind them of overdue payments.
• Negotiate payment plans and terms with customers based on their financial situation and the company’s policies.
• Follow up on agreed payment schedules to ensure compliance.

Account Management:

• Maintain detailed records of customer interactions and payment status in the database.
• Review and analyze aging reports to prioritize collection efforts.
• Investigate and resolve discrepancies in billing or payment records.

Compliance and Reporting:

• Ensure adherence to all legal and regulatory requirements in the collection process.
• Prepare and submit daily, weekly, and monthly collection reports to management.
• Recommend accounts for escalation to legal action or write-offs as needed.

Customer Relations:

• Handle customer inquiries regarding payment issues, billing, and account status.
• Provide excellent customer service while maintaining professionalism and firmness during negotiations.
• Educate customers about payment options and terms to avoid future overdue payments.

Team Collaboration:

• Work closely with the accounts, sales, and customer service teams to resolve payment issues.
• Share insights on recurring issues or patterns to improve processes and customer communication.

Qualifications

• Bachelor’s Degree / HND / OND.

Experience:

• Previous experience in credit control, debt collection, or accounts receivable is an advantage.

Salary
N50,000 – N60,000 monthly.

Application Instructions:

The application deadline is on 31st December, 2024. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.