Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Contact Centre Officer at Careers Verified Limited

Facebook Twitter LinkedIn WhatsApp
View Jobs at Careers Verified Limited
Full Time Jobs
Ikeja Lagos
Posted 6 months ago

Job Title: Contact Centre Officer

Job Description

  • The Contact Center Officer serves as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. They handle calls, emails, chats, or other communication channels professionally and efficiently, maintaining high service standards and fostering customer satisfaction.

Key Responsibilities
Customer Interaction:

  • Respond promptly to customer inquiries via phone, email, chat, or other channels.
  • Handle customer complaints and provide appropriate solutions within the established time limits.
  • Record customer information and communication details accurately in the system.

Problem Resolution:

  • Identify and assess customer needs to provide timely and effective solutions.
  • Escalate unresolved issues to higher management or relevant departments as necessary.

Information Management:

  • Stay updated on company products, services, policies, and procedures to assist customers effectively.
  • Provide accurate information to customers regarding product usage, services, and promotions.

Operational Excellence:

  • Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
  • Follow contact center scripts, guidelines, and compliance requirements.

Collaboration:

  • Work with team members to ensure consistent service quality.
  • Share customer feedback with the relevant teams to improve processes and offerings.

Administrative Tasks:

  • Maintain detailed records of customer interactions.
  • Generate and submit daily or weekly reports to the Contact Center Manager.

Requirements

  • Candidates should possess OND / HND / Bachelor’s Degrees.
  • Experience: Previous experience in customer service or a contact center environment is preferred.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and multitasking abilities.
    • Proficiency in customer relationship management (CRM) software and basic computer applications.
    • Empathy, patience, and a customer-centric approach.
    • Ability to handle high-pressure situations calmly and professionally.

Application Instructions:

The application deadline is on 31st December, 2024. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.careersverified.net/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

Others Also Applied For:

  • Registered Nurse at EHA Clinics
  • Medical Consultants at EHA Clinics (Abuja & Kano)
  • Pharmacy Technician at Elizabeth Maddeux Limited
  • Event Manager / Event Decoration Manager at the Party Rental Station (TPRS) Events and Services
  • Warehouse Manager at the Party Rental Station (TPRS) Events and Services
  • Truck Driver at the Party Rental Station (TPRS) Events and Services
  • Inside Sales Representative at The Party Rental Station (TPRS) Events and Services
  • Facility Officer at The Party Rental Station (TPRS) Events and Services
  • Junior Accountant at The Party Rental Station (TPRS) Events and Services
  • Field Operations Manager at The Party Rental Station (TPRS) Events and Services
  • Client Relationship Officer at CREM Consulting
  • General Manager, Refinery and Petrochemicals – Technical Engineering at Helean Global Limited
  • Computer Engineer / Computer Science Lecturer at a Key Player in the Educational Sector – Brilliant Performance Solutions Limited
  • Sales Attendant / Auxiliary Nurse at a Pharmaceutical Company – Brilliant Performance Solutions Limited
  • Marketing and Sales Officer at Brilliant Performance Solutions Limited
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.