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Social Media Manager – Community Handler at Majeurs Holdings Limited

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Full Time Jobs
Lagos Surulere
Posted 5 months ago

Job Title: Social Media Manager – Community Handler

Job Description

  • Monitor and respond to feedback, handle complaints, and manage crises to maintain and improve the brand’s reputation.
  • Track, analyze, and report on community metrics to understand community behaviour and trends, inform strategy, and measure effectiveness.
  • Create and curate content, scheduling posts, engaging with followers, analyzing performance metrics, monitoring trends, and collaborating with team members to execute social media strategies effectively.
  • Set and implement social media and communication campaigns to align with marketing strategies.
  • Provide engaging text, image and video content for social media accounts.
  • Respond to comments and customer queries in a timely manner.
  • Focus on brand’s content, presentation and developing the brand’s digital community.
  • Engage audiences across social media networks to increase brand loyalty and grow authentic connections.
  • Oversees the one-to-one or one-to-few interactions that strengthen relationships and promote brand advocacy.
  • Produce new content, constantly innovating to push new ideas and formats and measuring how well those ideas perform.
  • Building and nurturing relationships with the brand’s community, fostering engagement within the community by responding to comments, answering questions, and moderating discussions.
  • Serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, forum, etc.
  • Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive.
  • Work with the marketing, creative, and customer experience team to create high quality, engaging, relevant, and timely content.
  • Manage the social media editorial calendar and ensure the content is published by the stipulated deadlines.
  • Foster and strengthen new relationships with key influencers within the community
  • Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation.
  • Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
  • Keep up to date to the latest social media trends and emerging social media platforms in the industry.

Requirements

  • Candidates should be a graduate of Business Administration, Marketing, Mass Communication, BSc, MBA, HND, etc.
  • 5 years of experience.
  • Experience in community management
  • Familiar with social media platforms
  • Proximity to Surulere is an added advantage.
  • Furniture or Interior Decoration knowledge is an added advantage.

Application Instructions:

The application deadline is no 30th January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.tict-ng.com/

Job Features

Job CategorySocial Media Influencer, Social Media Jobs

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