Engine Field Service Technician – Level II at Cummins Nigeria

Job Title: Engine Field Service Technician – Level II

Description

• We are looking for a talented Engine Field Service Technician – Level II to join our team specializing in Service for our Port Harcourt – Field Service Department in Port Harcourt, Nigeria.

Responsibilities
In this role, you will make an impact in the following ways :

• Efficient Repairs: By diagnosing and completing less complex engine repairs on-site, you’ll ensure minimal downtime for customers.
• Customer Engagement: Your courteous and professional interactions will enhance customer satisfaction and build strong relationships.
• Proactive Service: Anticipating and promptly addressing customer needs will improve service efficiency and customer trust.
• Technical Expertise: Using specialized tools and following procedures will ensure high-quality repairs and maintenance.
• Preventative Maintenance: Performing scheduled maintenance will help prevent major issues and extend the lifespan of engines and components.
• Issue Escalation: Escalating unresolved problems to more experienced technicians ensures that complex issues are addressed effectively.
• Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records.
• Service Opportunities: Identifying additional service opportunities will help expand business and provide comprehensive solutions to customers.

Responsibilities
To be successful in this role you will need the following:

• Strong Diagnostic Skills: Ability to translate customer complaints into effective troubleshooting plans using specialized tools and software, ensuring accurate and efficient repairs.
• Technical Proficiency: Expertise in repairing and maintaining mechanical/electrical products, following guidelines and using the required tools to ensure quality and cost-effective repairs.
• Detailed Documentation: Skill in creating and verifying customer and technical information, capturing specific data, and documenting all work accurately in the service management system.
• Effective Escalation: Capability to obtain and utilize technical issue information, escalate complex problems appropriately, and ensure timely and accurate resolution of service tickets.

Requirements
Educational Qualification / Experience:

• Candidates should possess a B.Sc / HND in technical related field
• Apprentice Trained Engine Technician (Preferred)
• Vocational diploma from relevant technical institution
• Locally valid driving permit
• Basic level field service work experience
• Intermediate level knowledge of and/or experience with engine products
• Customer service experience.

Application Instructions:

The application deadline is on Not Specified. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.cummins.com/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.