Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Digital Sales & Operations Manager, West and Central Africa at Sun King (Formerly Greenlight Planet)

Facebook Twitter LinkedIn WhatsApp
View Jobs at Sun King
Permanent Jobs
Lagos
Posted 4 months ago

Job Title: Digital Sales & Operations Manager, West and Central Africa

About the role

  • As the Digital Sales and Operations Manager for West and Central Africa, you will be an integral bridge between our customer care and social media/website operations delivered by Sun King’s Communications Team.
  • We are looking for a bilingual candidate who speaks fluent English and French to fill a role that will entail close partnership with country-level social media dedicated customer care teams, focusing on enhancing social media-focused customer service particularly in both our Anglophone and Francophone markets in West Africa. 

What you would be expected to do

  • Team Guidance: Oversee and manage both English and French speaking country-level social media customer care teams, including recruitment, training, performance evaluation, and incentive structures.
  • Platform Management: Administer Hootsuite for efficient customer inquiry handling, robust data insights, and seamless agent onboarding and training.
  • Performance Optimization: Set, monitor, and assess weekly and monthly KPIs to evaluate sales, customer handling efficiency, and overall team performance. Align these metrics with sales targets and social media platform SLAs.
  • Customer Engagement: Oversee sales-focused customer care teams, ensuring efficient customer interactions and implementing best practices for community management.
  • Reporting and Evaluation: Prepare detailed weekly and monthly performance reports for each country-level team, covering key metrics such as headcount, sales, inquiries handled, and customer acquisition costs.
  • Strategic Partnerships: Work closely with marketing and customer care teams to set KPI targets and influence social media customer care agent incentives, fostering a culture of high performance and customer satisfaction.
  • Knowledge Transfer: Facilitate comprehensive training programs for new and existing social media customer care agents, ensuring they possess the necessary skills and expertise to excel in their roles.
  • Process Improvement: Refine sales processes across markets, identifying and disseminating best practices for prospect conversion and customer acquisition.
  • Technical Assistance: Ensure continuous access and assistance for agents using Hootsuite, resolving any technical issues promptly and effectively.
  • Team Coordination: Supervise and assist CC social media team managers overseeing in-country call center teams, fostering teamwork and alignment within the organization.
  • Cross-Functional Partnership: Coordinate with Communications, Customer Care, and Sales teams to align strategies, optimize prospect conversion, and fuel overall business growth.
  • Innovation and Efficiency: Initiate innovative projects to enhance social media call center efficiency, reduce costs, and improve customer experience.
  • Data-Informed Insights: Accurately track and categorize website referrals in customer interactions, leveraging data to guide choices and optimize performance.
  • Quality Assurance: Oversee and implement a comprehensive written reply matrix, ensuring adherence to global community management standards and maintaining brand consistency. Ensure adherence to set processes and monitoring for system manipulation and failures.
  • Talent Development: Work closely with country-level team managers to recruit and train social media customer care agents on community management best practices, fostering a skilled and motivated workforce.

You might be a strong candidate if you have

  • At least 2 years of experience in a similar role, operations, reporting, or sales.
  • Ability to speak French is a Must.
  • Demonstrated ability in producing detailed and accurate reports.
  • Experience managing complex business workflows, systems, and processes.
  • Proficient in cross-departmental partnership.
  • Strong data assessment skills with experience with tools like Looker.
  • Knowledge of social media functions is highly advantageous.
  • Skilled in multicultural environments and diverse professional interactions.
  • Customer service experience is beneficial.

What We Offer

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

Application Instructions:

The application deadline is on Not Specified. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://sunking.com/

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.

Job Features

Job CategoryDigital Marketing Jobs, Operations Manager, Sales / Retail / Marketing / Business Development / Analysis Jobs

Others Also Applied For:

  • Project Lead, Central Store at Dangote Cement Plc – Dangote Group
  • Finance Officer, Procurement at Dangote Group
  • Corporate Finance Specialist at Dangote Group
  • Technical / Executive Assistant at Dangote Group
  • Foreign Procurement Manager at Dangote Group
  • Head, Foreign Procurement (DSR) at Dangote Group
  • SAP Lead, Master Data Management at Dangote Group
  • Finance Officer at Dangote Group
  • Head of Fleet, DSR at Dangote Group
  • Customer Service / Shipping Manager at Dangote Group
  • Planning and Market Intelligence Specialist at Dangote Group
  • NOC Engineer at Ama-Zuma Oil & Gas Nigeria Limited
  • General Manager at Ama-Zuma Oil & Gas Nigeria Limited
  • Head of Retail & Sales at Ama-Zuma Oil & Gas Nigeria Limited
  • Executive Assistant (Female) at Ama-Zuma Oil & Gas Nigeria Limited
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.