Customer Service / Social Media Executive at a Leading Beauty Firm – TeamAce Limited

Job Title: Customer Service / Social Media Executive

Job Summary

• As our Customer Service/Social Media Executive you will be responsible for engaging with customers across our social media platforms, whilst ensuring excellent customer service and maintaining a positive brand image.
• This role also includes the strategic development of content ideas, a content calendar, and social media strategies that align with our brand goals.
• Additionally, this position will provide support to customers and foster an engaging, supportive online community.

Responsibilities

• Respond promptly to customer inquiries via social media, WhatsApp, phone, email and address and resolve customer complaints professionally, following our Studio policies.
• Create and post engaging content, including captions and visuals, in line with the brand’s tone and marketing strategy and Schedule regular posts to maintain an active presence, align with peak engagement times, and support marketing goals.
• Coordinate with the creative team to develop relevant content for our Studio social media.
• Create marketing strategies and ads management in order to grow the company’s online and offline presence.
• Work with influencers, brand ambassadors, and partners to promote products and services authentically.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Proven experience in customer service and social media management, preferably in the beauty industry.
• Ability to use a camera iPhone to create clear and crispy captivating images and videos.
• Excellent use of Canva for content graphic design and other editing Apps(e.g CapCut).

Salary
N150,000 Monthly.

Application Instructions:

The application deadline is on 3rd January, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://teamace.com.ng/index.php

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.