Job Title: Team Lead, Contact Centre
Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Open Account for prospective customers
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Candidates should possess a B.Sc / HND in related filed with 5 -7 years’ experience
- Must be able to speak fluently communicate well.
Salary
N400,000 – N600,000 / Month.
Application Instructions:
The application deadline is on 6th January, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.
Website:
Official Job Website: https://premiumhrsolution.com/
Note:
Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.
Job Features
| Job Category | Output Lead/Team Lead Jobs |