Floor Supervisor at Black Hill

Job Title : Floor Supervisor

We are looking for an energetic and experienced Floor Supervisor to manage daily operations on the restaurant floor. The ideal candidate will oversee staff, ensure excellent customer service, and maintain a high-energy atmosphere for guests in our sports bar and restaurant.

Key Responsibilities:

• Supervise and coordinate the floor team to ensure smooth service.
• Monitor guest satisfaction and handle inquiries or complaints promptly.
• Ensure staff follow all service standards and maintain a positive atmosphere.
• Maintain cleanliness and organization of the restaurant floor.
• Assist in staff training, scheduling, and performance management.
• Oversee guest seating, manage waiting times, and optimize table turnover.
• Collaborate with the kitchen and bar teams to ensure efficient operations.
• Ensure compliance with health and safety regulations.

Requirements:

• Proven experience as a Floor Supervisor or similar role in hospitality.
• Strong leadership, communication, and customer service skills.
• Ability to manage a team and handle multiple tasks in a fast-paced environment.
• Knowledge of food and beverage service standards.
• Flexibility to work nights, weekends, and holidays.

Application Instructions:

The application deadline is no NOT SPECIFIED Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://www.blackhillhotelballarat.com.au/