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Client Service Executive at Skyhigh Medical Centre

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Full Time Jobs
Lagos Magodo
Posted 5 months ago

Job Title: Client Service Executive

Description 

  • We are seeking a dedicated and customer-focused Client Service Executive to join our hospital team.This role involves delivering exceptional customer service to patients and their families, managing billing processes, and ensuring a smooth patient experience.

Key Responsibilities
Patient Interaction and Support:

  • Greet and assist patients, families, and visitors with professionalism and empathy.
  • Address inquiries regarding hospital services, procedures, and policies.
  • Guide patients through admission, discharge, and other hospital processes.

Billing and Financial Services:

  • Ensure daily sales are reconciled with the EMR for proper accounting system.
  • Account reconciliation on payment received and expenses incurred in the daily running.
  • Ensure regular update of Admission bill and payment settlement before discharge
  • Follow-up with debtor and ensure prompt payment
  • Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
  • Ensuring all receivables are remitted to the account department.

Administrative Duties:

  • Maintain accurate records of patient interactions and transactions.
  • Update and manage patient data in hospital systems.
  • Support the coordination of appointments, consultations, and other services.

Communication and Coordination:

  • Act as a liaison between patients, families, and medical staff to ensure seamless communication.
  • Collaborate with internal teams to address patient concerns promptly.

HMO Coordination:

  • Liaise with HMO’s and other retainer ship for patient eligibility and approval
  • Coordinate with HMOs and other retainers to verify patient eligibility.
  • Check patients ID to confirm active HMO coverage and obtain authorization code before commencing secondary treatments or admission solutions.

Requirements

  • Bachelor’s Degree or relevant certification in healthcare, Business, or a related field.
  • 1 – 2 years of experience in customer service
  • Proficiency in using hospital management systems, microsoft office packages and billing software.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Ability to work flexible hours and in a shift-based schedule.
  • Strong organizational skills and attention to detail.
  • Must be available to resume immediately
  • Past experience in the healthcare sector is an advantage.

What We Offer

  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.

Application Instructions:

The application deadline is no 15th January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]   using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://skyhighmedicalcentre.com/

Job Features

Job CategoryCustomer Relationship Manager Jobs, Customer Service / Call Centre / Front Desk / Receptionist Jobs

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