Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Front Desk Manager at La Campagne Tropicana Beach Resort

Facebook Twitter LinkedIn WhatsApp
View Jobs at La Campagne Tropicana Beach Resort
Full Time Jobs
Lagos Lekki
Posted 6 months ago


Job Title: Front Desk Manager

Job Summary

  • We are seeking a highly organized and personable Front Desk Manager to oversee our guest services operations.
  • The ideal candidate will have strong leadership skills, an eye for detail, and a passion for delivering superior guest experiences. Join our team and contribute to maintaining our reputation as a top destination for relaxation and luxury.

Job Responsibilities
Guest Services Management:

  • Oversee daily front desk operations, ensuring that all guest interactions are professional, friendly, and efficient.
  • Ensure smooth check-in and check-out processes, addressing guest needs and resolving any issues or complaints promptly.
  • Coordinate and manage reservations, ensuring accuracy and effective communication with the reservations team.

Staff Supervision & Training:

  • Lead, train, and motivate front desk staff to maintain high standards of customer service and professionalism.
  • Develop and implement training programs for new staff, ensuring they are knowledgeable about resort policies, procedures, and amenities.
  • Monitor staff performance and conduct performance evaluations, providing feedback and coaching when needed.

Guest Experience Enhancement:

  • Ensure all guest inquiries, requests, and concerns are handled with the utmost care and attention.
  • Anticipate guest needs and recommend resort services and amenities to enhance their experience (e.g., dining, activities, spa).
  • Coordinate with other resort departments (housekeeping, maintenance, spa, F&B) to ensure guest satisfaction and smooth operations.

Front Desk Operations:

  • Manage and update guest reservations and room assignments in the resort’s property management system (PMS).
  • Ensure that the front desk is properly stocked with necessary supplies and all equipment is in good working order.
  • Maintain accurate guest records, ensuring billing, payment processing, and special requests are handled correctly.

Cash Handling & Financial Reporting:

  • Oversee daily cash handling procedures, including checking out guests, processing payments, and managing deposits.
  • Ensure that financial transactions are accurate and that cash drawers are balanced at the beginning and end of each shift.
  • Prepare and review daily financial reports for management.

Guest Feedback & Issue Resolution:

  • Handle guest complaints or issues with professionalism, ensuring swift resolutions to enhance guest satisfaction.
  • Monitor guest feedback and identify areas for improvement in guest services.
  • Encourage guest reviews and feedback to continuously improve service quality.

Team Collaboration & Communication:

  • Maintain clear communication with other departments to ensure all guest needs are met efficiently and effectively.
  • Participate in weekly management meetings to discuss operational performance, guest feedback, and team development.

Requirements
Education & Experience:

  • Bachelor’s degree in Hospitality Management, Business, or a related field preferred.
  • Proven experience as a Front Desk Supervisor, Front Desk Manager, or similar role in a hotel or resort setting (3+ years).
  • Familiarity with resort property management systems (PMS) and hotel booking systems.

Skills & Competencies:

  • Strong leadership skills with the ability to motivate and develop a team.
  • Excellent customer service skills and the ability to handle difficult situations with grace and professionalism.
  • Strong organizational skills and attention to detail.
  • Proficiency in Microsoft Office Suite and resort management software (e.g., Opera, RMS).
  • Exceptional communication and interpersonal skills, both with guests and staff.
  • Ability to work in a fast-paced environment while maintaining a calm and welcoming demeanor.

Personal Traits:

  • Friendly, approachable, and solution-oriented.
  • Strong work ethic and a commitment to delivering high-quality guest service.
  • Ability to multitask and prioritize in a busy environment.
  • Flexibility to work various shifts, including weekends and holidays.

Benefits

  • Competitive salary
  • Opportunities for career development and advancement within the resort
  • A supportive and dynamic work environment.

Application Instructions:

The application deadline is no 17th January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note

  • If you are an experienced and detail-oriented accountant looking to work in an exciting resort environment, we encourage you to apply! 
  • La Campagne Tropicana Beach Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs, Front Desk Jobs

Others Also Applied For:

  • Computer Engineer / Computer Science Lecturer at a Key Player in the Educational Sector – Brilliant Performance Solutions Limited
  • Sales Attendant / Auxiliary Nurse at a Pharmaceutical Company – Brilliant Performance Solutions Limited
  • Marketing and Sales Officer at Brilliant Performance Solutions Limited
  • Account Officer at a Finanace Company – Brilliant Performance Solutions Limited
  • Accounts Officer at an Education and Finance Company – Brilliant Performance Solutions Limited – 2 Openings
  • Sales and Marketing Officer at Brilliant Performance Solutions Limited
  • Human Resource Officer at Lopterra Services Limited
  • Cost & Design Engineer at a Dynamic and Innovative Engineering Solutions Company – Lopterra Services Limited
  • Business Development Officer at Lopterra Services Limited
  • Field Marketer at Lopterra Services Limited
  • Office / Admin Support Personnel at an Online Store – Lopterra Services Limited
  • Digital Marketing Intern at a Fast-Growing Company in the Energy Products Sector – Lopterra Services Limited
  • KYC Support Officer at Moniepoint Incorporated
  • Business Relationship Manager (Lagos) at Moniepoint Incorporated
  • Head of Operations, Onboarding & Retention at Moniepoint Incorporated
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.