Close Menu
  • About
  • Contact Us
Facebook X (Twitter) Instagram
CareersngrCareersngr
  • About
  • Contact Us
CareersngrCareersngr
Home » Jobs

Customer Success Manager at Quick Collect

Facebook Twitter LinkedIn WhatsApp
View Jobs at Quick Collect
Remote Jobs
Remote Jobs
Posted 6 months ago


Job Title: Customer Success Manager

Role Overview

  • The Customer Success Manager will play a crucial role in ensuring our customers achieve their desired outcomes while using our app. This position requires a proactive and empathetic individual who can build strong relationships with customers, understand their needs, and help them maximize the value of our services.

Key Responsibilities
Customer Onboarding:

  • Lead the onboarding process for new customers, ensuring they have a smooth and positive experience using our app.
  • Provide tailored training sessions and resources to help customers understand how to utilize our services effectively.

Relationship Management:

  • Develop and maintain strong relationships with customers, acting as their primary point of contact.
  • Conduct regular check-ins to assess customer satisfaction, gather feedback, and identify any potential issues.

Customer Support and Advocacy:

  • Address customer inquiries and resolve issues promptly, ensuring a high level of customer satisfaction.
  • Advocate for customer needs within the organization, collaborating with various teams to enhance the overall customer experience.

Performance Monitoring:

  • Monitor customer usage patterns and engagement metrics to identify trends and opportunities for improvement.
  • Prepare reports that highlight customer success metrics for management review and strategic planning.

Retention and Growth:

  • Identify opportunities for upselling and cross-selling additional services to existing customers.
  • Develop and implement strategies to enhance customer retention and loyalty, ensuring customers derive maximum value from our platform.

Process Improvement:

  • Analyze customer feedback to identify areas for improvement in our app and services.
  • Collaborate with product and engineering teams to communicate customer insights and influence product development.

Reporting and Insights:

  • Prepare and present regular reports on customer satisfaction, engagement, and retention metrics to the management team.
  • Share insights and best practices with the team to foster a culture of continuous improvement.

Qualifications

  • Bachelor’s Degree in Business, Finance, or a related field.
  • 3-5 years of experience in customer success, account management, or a related role, preferably within the fintech or tech industry.
  • Strong understanding of customer success principles and best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
  • Proficiency in CRM software and customer support tools; experience with data analysis tools is a plus.
  • Strong analytical skills to interpret data and make informed decisions.
  • Customer-centric mindset with strong problem-solving abilities.

Company Culture:

  • At Quick Collect, we foster a culture of innovation, collaboration, and excellence. We value open communication and encourage feedback from all team members. Our diverse team is united by a common goal: to deliver exceptional service to our customers and continuously improve our offerings. We celebrate achievements, learn from challenges, and support each other in our professional journeys

Benefits

  • Comprehensive health insurance
  • Flexible remote work options
  • Flexible working hours to promote work-life balance
  • Generous holiday benefits, including paid time off and public holidays
  • Opportunities for professional development and growth

Application Instructions:

The application deadline is 31th January, 2025. Therefore qualified and interested candidates should send their CV to: mailto:[email protected]  using the job title as the subject of the mail. Official

Websites: http://quickcollects.com/

Note: If you are passionate about customer success and meet the qualifications outlined above, we would love to hear from you!

Job Features

Job CategoryManagerial Jobs

Others Also Applied For:

  • Director of Product Management (Remote) at Moniepoint Incorporated
  • Business Relationship Manager (Lagos) at Moniepoint Incorporated
  • Business Relationship Manager (Remote) at Moniepoint Incorporated
  • Fund Recovery Officer (Remote) at Moniepoint Incorporated
  • Mobile Architect (Flutter) at Moniepoint Incorporated – Remote
  • Product Design Lead (Remote) at Moniepoint Incorporated
  • Business Development Specialist (Lagos) at Talent Towers
  • Senior Backend Engineer – Build & Release (Remote) at Canonical Nigeria
  • Open Source Enterprise / Alliances Sales Representatives (Remote) at Canonical Nigeria
  • Head of User Research and Customer Excellence at Fairmoney Microfinance Bank (Remote)
  • Senior IT Network Systems Engineer at M-KOPA Nigeria
  • A.I Developer (Remote) at Odixcity Consulting
  • PHP Developer at Odixcity Consulting
  • Mobile App Developer (Flutter) – Remote at Odixcity Consulting
  • A.I Trainer (Remote) at Odixcity Consulting
Share. Facebook Twitter Pinterest LinkedIn Tumblr WhatsApp Email

JOBS BY STATE

  1. Jobs in Nigeria 
  2. Jobs in Lagos State 
  3. Jobs in Abuja
  4. Jobs in Rivers State
  5. Jobs in Borno
  6. Jobs in Kano
  7. Jobs in Yobe
  8. Jobs in Zamfara
  9. Jobs in Taraba
  10. Jobs in Sokoto
  11. Jobs in Plateau
  12. Jobs in OYO
  13. Jobs in Ondo
  14. Jobs in Ogun
  15. Jobs in Osun
  16. Jobs in Niger
  17. Jobs in Nasarawa
  18. Jobs in Kwara
  19. Jobs in Kogi
  20. Jobs in Kebbi
  21. Jobs in Katsina
  22. Jobs in Kaduna
  23. Jobs in Jigawa
  24. Jobs in Imo
  25. Jobs in Gombe
  26. Jobs in Enugu
  27. Jobs in Ekiti
  28. Jobs in Edo
  29. Jobs in Ebonyi
  30. Jobs in Delta
  31. Jobs in Cross River
  32. Jobs in Benue
  33. Jobs in Bayelsa
  34. Jobs in Bauchi
  35. Jobs in Anambra
  36. Jobs in Abia
  37. Jobs in Adamawa
  38. Jobs in Akwa Ibom
  39. Jobs in FCT
  40. View More State

JOBS BY INDUSTRY

  1. Advertising / Branding / PR Jobs
  2. Agriculture / Agro-Allied Jobs
  3. Aviation / Airline Jobs
  4. Banking / Financial Services Jobs
  5. Blockchain Jobs
  6. Building / Construction Jobs
  7. Business Management Jobs
  8. Consulting Jobs
  9. Creative / Arts Jobs
  10. Education / Teaching Jobs
  11. Engineering / Technical Jobs
  12. Food Services Jobs
  13. General Jobs
  14. Government Jobs
  15. Healthcare / Medical Jobs
  16. Hospitality Jobs
  17. ICT / Telecommunication Jobs
  18. Insurance Jobs
  19. Internet / E-commerce Jobs
  20. Janitorial Services / Environment Jobs
  21. Law / Legal Jobs
  22. Logistics and Transportation Jobs
  23. Manufacturing / Production / FMCG Jobs
  24. Media / Radio / TV Jobs
  25. NGO / Non-Profit Associations Jobs
  26. Oil and Gas / Marine Jobs
  27. Online Sales / Marketing Jobs
  28. Pharmaceuticals Jobs
  29. Power / Energy Jobs
  30. Professional / Social Associations Jobs
  31. Raffle Jobs
  32. Real Estate Jobs
  33. Religious Jobs
  34. Research Jobs
  35. Rotic Aluminium Extrusion Jobs
  36. Sales / Retail Jobs
  37. Science Jobs
  38. Security Jobs
  39. Social Media Marketer Jobs
  40. Travel and Tours Jobs

MOST POPULAR JOBS

  • Federal Government Jobs 
  • United Nations (UN) Jobs
  • Dangote Group Jobs
  • MTN Jobs
  • Baker Hughes Jobs 
  • ECOWAS Jobs
  • Non Governmental Organizations (NGO) Jobs
  • Save the Children Jobs
  • United Nations Children’s Fund Jobs
  • African Development Bank Group (AfDB)
  • Catholic Relief Services (CRS)
Copyright © 2024 Careersngr | All Right Reserved. DISCLAIMER: Unless Specified, careersngr.com is not in any way affiliated with any of the job and vacancy providers featured in this website. The material provided here is mainly for innformational purposes. visitors are advice to use the information at their own discretion.
  • Privacy Policy
  • About
  • Contact
  • Disclaimer

Type above and press Enter to search. Press Esc to cancel.