Customer Service Representative at Owens and Xley Consults

Job Title: Customer Service Representative

Job Description

• We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR).

Key Responsibilities

• Handle customer inquiries promptly and professionally through various channels (phone, email, chat, or in person).
• Customer service and ordering fulfillment
• Assist with inventory management
• Ensure all documents are properly filed and daily reports at sent to management
• Ensuring the Bakery environment is clean at all times
• Identify customer’s needs and respond proactively to concerns
• Preserve excellent levels of internal and external customer service
• Provide accurate information about products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Resolve complaints efficiently, ensuring customer satisfaction.
• Collaborate with other departments to address customer needs and improve service delivery.

Qualifications and Skills

• High School Diploma or equivalent (Bachelor’s Degree preferred).
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Prior experience in customer service or a related field is an advantage.

Application Instructions:

The application deadline is no 1st February, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]    using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Official Job Website :https://owensxley.com/