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Home » Jobs

Front Office Executive cum Data Entry Operator at Infinity Tyres Limited – 12 Openings

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View Jobs at Infinity Tyres Limited
Full Time Jobs
Apapa Ikeja Isolo Lagos Lekki Victoria Island
Posted 5 months ago

Job Title: Front Office Executive cum Data Entry Operator

Responsibilities
Customer Service (20% of Total Workload):

  • Greet and welcome customers with professionalism and a friendly demeanor.
  • Answer customer inquiries and provide information on products, services, and pricing.
  • Handle customer complaints or concerns, ensuring timely resolution.
  • Recommend tyres, batteries, lubricants, or other products based on customer needs.
  • Assist customers in selecting products and services that meet their requirements.

OTC Sales (Over-the-Counter), 25% of Total Workload:

  • Conduct over-the-counter sales for walk-in customers (tyres, batteries, lubricants, and other automotive products).
  • Handle cash and electronic payments, issue receipts, and ensure accurate transactions.
  • Provide product details, upsell additional products (e.g., tyre detailing products, lubricants).

Data Entry & Documentation (20% of Total Workload):

  • Maintain accurate customer records, warranty registrations, and transaction details in the CRM system.
  • Ensure proper documentation of customer interactions, sales, and inventory.
  • Process and maintain daily, weekly, and monthly reports of sales and inventory.

Administrative Support (10% of Total Workload):

  • Manage front desk operations: answer phone calls, emails, and in-person inquiries.
  • Process customer payments, record transactions, and ensure accuracy in documentation.
  • Assist with customer appointments for services (installation, maintenance, etc.).

Sales & Inventory Support (20% of Total Workload):

  • Assist in managing inventory levels for tyres, batteries, and other products.
  • Monitor stock levels and inform customers about product availability.
  • Ensure promotional materials and product displays are up to date.

General Store Operations (5% of Total Workload):

  • Keep the front office area neat, clean, and organized.
  • Assist the store manager with general administrative and operational tasks.
  • Ensure the display of signage, price lists, and promotional materials is accurate.

Team Collaboration (5% of Total Workload):

  • Collaborate with the sales and service teams to enhance customer satisfaction.
  • Participate in team meetings and provide feedback for store improvement.
  • Support in achieving store sales targets and goals.

Qualifications and Skills
Education:

  • Minimum: Ordinary National Diploma (OND), National Diploma, or equivalent from a recognized polytechnic or institution.
  • Preferred: Higher National Diploma (HND) or equivalent, or Bachelor’s Degree.

Experience:

  • At least 1-2 years of experience in customer service, OTC sales, or front office roles (preferably in retail or automotive sectors).

Skills

  • Strong verbal and written communication skills.
  • Proficient in MS Office (Word, Excel, Outlook); experience with retail management software is a plus.
  • Ability to manage cash and payments accurately.
  • Knowledge of automotive products such as tyres, batteries, and lubricants is an advantage.
  • Strong organizational and multitasking abilities.

Personal Attributes:

  • Customer-focused with a proactive approach.
  • Professional, friendly, and approachable demeanor.
  • Excellent problem-solving skills.
  • Ability to thrive in a fast-paced, high-volume environment.

Personal Attributes
Customer Focus:

  • Proactive attitude toward customer service.

Communication:

  • Strong verbal and written communication skills.

Organizational Skills:

  • Detail-oriented and able to handle multiple tasks effectively.

Teamwork:

  • Positive attitude and collaboration with the team.

Adaptability:

  • Ability to handle multiple tasks in a fast-paced environment.

Working Conditions
Working Hours:

  • Full-time; includes weekends and holidays as per retail schedule

Salary & Benefits:

  • Competitive salary with a benefits package

Growth Opportunity:

  • Opportunities for career advancement within the company

Application Instructions:

The application deadline is no 31st March, 2025. Qualified and interested candidates should send their updated Resume to: [email protected]  using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://infinitytyres.com/

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs, Data Entry / Data Reviewer / Data Collectors Jobs, Front Desk Jobs

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