Account Relationship Officer at Zhuli Recruiters (7 Openings)

Job Title: Account Relationship Officer

Job Objective

• Help customers maximize their money, make informed decisions, and meet their financial goals.
• Serve as the go-to resource for account advice and customer support, handling inquiries via phone, face-to-face interactions, and offering financial solutions.

Duties & Responsibilities

• Adhere to credit policies and processes.
• Book new deposits and process rollovers within 24 hours.
• Open new accounts and follow up on outstanding documentation.
• Handle customer requests (cheques, cash deposits, drafts, and transactions).
• Update daily records for deposits, accounts, and FX transactions.
• Prepare marketing reports and share potential business opportunities with management.
• Support branch marketing strategies to increase market share.
• Respond promptly to internal memos/emails and ensure strong teamwork and integrity.
• Perform additional duties as assigned by the supervisor.

Key Performance Indicators

• Deposit volume growth.
• Market share expansion.
• Quality and timeliness of risk assessments, credit decisions, and documentation.
• Customer satisfaction and complaint resolution.

Qualifications

• Candidates should possess a Bachelor’s Degree in Social Sciences / Humanities or HND with a Master’s Degree.
• Must have 3 – 5 years of financial sector experience.

Application Instructions:

The application deadline is on 6th March, 2025. Qualified and interested candidates can: Click here to apply online. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Note:

Due to the nature of this role we will be reviewing applications on an ongoing basis and the role might be filled and closed before the closing date. Early applications are encouraged.