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Customer Service Manager at Duoiba Technologies Limited

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View Jobs at Duoiba Technologies Limited
Full Time Jobs
Lagos
Posted 5 months ago

Job Title: Customer Service Manager

Job Summary

  • We’re looking for a highly skilled and experienced Customer Service Manager to lead our customer service team and ensure excellent customer satisfaction.
  • The successful candidate will be responsible for managing customer relationships, resolving customer issues, and developing strategies to improve customer satisfaction and retention.

Key Responsibilities

  • Be the primary interface between the customer and (link unavailable)
  • Manage customer relationships and ensure customer satisfaction
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Help resolve all customer issues in an efficient and timely manner
  • Be responsible for dispute resolutions
  • Collaborate with internal teams to resolve complex customer issues
  • Respond to WhatsApp chats from the marketplace promptly and professionally
  • Respond to comments and inquiries on the company’s social media handles
  • Ensure timely and effective communication with customers through various channels
  • Monitor customer satisfaction and feedback
  • Analyze customer data to identify trends and areas for improvement
  • Develop and implement strategies to improve customer satisfaction and retention
  • Supervise and train a team of customer service representatives
  • Ensure the team provides excellent customer service and resolves issues efficiently
  • Develop and implement customer service policies and procedures
  • Ensure compliance with company policies and procedures
  • Prepare and submit regular reports on customer service metrics
  • Analyze customer service data to identify trends and areas for improvement

Requirements

  • Bachelor’s Degree in Business Administration, Marketing, or a related field
  • 3+ years of experience in customer service, preferably in e-commerce
  • Strong knowledge of customer service principles and practices
  • Excellent communication, problem-solving, and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong organizational and time management skills, with attention to detail
  • Experience with customer relationship management (CRM) software
  • Strong leadership and team management skills.

What We Offer

  • Salary: N100,000 – N150,000 / month.
  • Competitive salary
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Comprehensive health insurance
  • Pension scheme.

Application Instructions:

The application deadline is no 31st January, 2025. Qualified and interested candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the email.

Note: Only qualified candidates will be contacted. It is important to visit the official website (link found below) for detailed information on how to apply successfully for this vacancy.

Website:
Official Job Website: https://duoiba.com/?srsltid=AfmBOoqZJ5BWGUES5OZKrrELPKW8skNlCew65pYG14wMyGyCD59n4–j

Job Features

Job CategoryCustomer Service / Call Centre / Front Desk / Receptionist Jobs

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